F&b Training and Compliance Executive

**Position Overview**:
The **F&B Training and Compliance Executive** is responsible for designing, implementing, and maintaining effective training and compliance programs across multiple F&B concepts. This includes a **cocktail drink**and a **beverage & dessert outlet** offering **juice drink, smoothies, and ice cream**. The role ensures staff competency, adherence to food safety and regulatory standards, and operational consistency tailored to each outlet’s unique offerings.

This position is ideal for a detail-oriented individual with a strong foundation in food & beverage training, compliance auditing, and multi-concept operational support.

**Key Responsibilities**:
**1. Multi-Concept Training & Development**
- Design and deliver customized training programs for diverse F&B concepts, including:

- Cocktail preparation and mixology.
- Responsible alcohol service (e.g., ID checks, intoxication protocols).
- Beverage and Dessert preparation.
- Conduct skills assessments and identify gaps in service, product knowledge, or operational processes.
- Train staff in areas such as:

- Product preparation and presentation.
- Customer service excellence and upselling techniques.
- Hygiene, food handling, and cleanliness standards.
- Coordinate and facilitate onboarding programs for new hires and ongoing refresher courses for existing team members.
- Maintain updated training manuals, SOPs, and visual aids across all outlets.

**2. Compliance & Quality Assurance**
- Ensure strict adherence to all **food safety, hygiene, occupational safety**, and **liquor licensing** regulations across both cocktail and dessert & beverage outlets.
- Conduct regular audits, inspections, and spot checks to assess compliance and operational readiness.
- Oversee proper **storage, handling, and display** of perishable items such as dairy, fresh fruits, and juices.
- Monitor **alcohol service protocols**, including:

- ID verification.
- Monitoring guest sobriety.
- Staff awareness of legal obligations.
- Stay up to date with changes in F&B compliance regulations, ensuring proactive updates to processes and training.

**3. Operational Support & Collaboration**
- Work closely with outlet managers to align training content and compliance requirements with daily operations and business goals.
- Support new product launches, seasonal promotions, and menu changes with relevant training sessions and compliance briefings.
- Assist in resolving operational or service-related issues that involve quality, hygiene, or safety concerns.
- Collaborate with the procurement and quality control teams to ensure all products meet safety and consistency standards.

**4. Reporting & Documentation**
- Maintain comprehensive records of:

- Training sessions, attendance, and certifications.
- Internal audit results and follow-up actions.
- Compliance incidents and corrective actions taken.
- Prepare regular reports for senior management on training effectiveness, compliance status, and recommended improvements.

**5. Ad-Hoc Duties**
- Perform additional tasks or assignments as required by superiors, including urgent operational needs or special projects.
- Support new outlet openings, system implementations, or company-wide training initiatives when needed.

**Key Requirements**:

- Diploma or degree in **Hospitality Management**, **Food Science**, or a related field is preferred.
- At least **2 years of experience** in F&B training or compliance, with exposure to both **cocktail drink** and **beverage & dessert** operations.
- In-depth knowledge of **food hygiene and safety standards**, **liquor licensing regulations**, and **SFA/NEA guidelines**.
- Strong presentation and facilitation skills with the ability to adapt training for different teams and learning styles.
- Excellent interpersonal and communication skills to engage both front-line staff and management.
- Highly organized with attention to detail and the ability to handle multiple tasks across varied concepts.

**Additional Information**:
By submitting your resume, you consent to the collection, use, and processing of your personal data for recruitment purposes.

Pay: $3,000.00 - $4,500.00 per month

Work Location: In person