Team Leader- Global Benefits Management, Health Solutions

Posting Description: **Team Leader - Global Benefits Management, Health Solutions** **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. **Key Roles and Responsibilities**: **Supervisory** - Lead and coach a team of client facing staff, within pillar supported by the Head of GBM and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes - Demonstrate leadership qualities and provide feedback to team under management - Build highly effective team - Able to balance multiple responsibilities and tasks to deliver high quality results - Support to Head of GBM as required **Consulting** - Create client renewal strategy, in line with Global Guiding Principles - Champion all client-related initiatives including (but not limited to); Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing and Voluntary Benefits. - Ensure smooth implementation of all client-related initiatives - Champion Aon United - Hold direct client relationship with all GBM client's revenue >$150K and any strategic and high-touch regional/global clients - Actively sought market intelligence around clients' needs and competitors' development and develop strategies to retain and grow clients. - Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure - Assisting with ad-hoc projects as required **Service Delivery** - Support Client initiatives and drive strategic engagement with clients - Maintain professional relationship with internal collaborators including local market colleagues, regional and global teams - Create and maintain strong relationships with key external vendors including insurers and specialty providers - Ensure strong collaboration between Client Services and the rest of the functional (e.g. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value - Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met - Ensure team is able to hold client relationships and deliver service within clients' expectations - Accountable for the team's adoption and utilization of the organization client service model and consulting tools - Work on issues and develop conclusions to implement solutions that impact clients and department - Ensure prompt payment by clients and credit control position of Team is within acceptable range - Act as escalation point for all clients - Tight governance of peer review process to ensure high standards of clients' deliverables and minimise incidence of error and omission **Skills and experience that will lead to success** - More than 10 years of related experiences - Proven track record of being a skilled customer-oriented person, have a strong and critical clients’ management mindset, able to engage the clients positively to build and foster long-term active relationships - Able to manage multiple priorities and demands, provide active initiatives on demand, guide others in resolving complex issues or to determine the best appropriate actions to take, whether independently and/or on collective discretion(s) /judgement - A team player, flexible with an aptitude for fostering positive relationships with all internal stakeholders of different business functions with diversity of thoughts, at all levels, respectfully and collaboratively **How we support our colleagues** In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. LI-SS5