Executive Customer Service

2 weeks ago


Punggol, Singapore GIIS SINGAPORE Full time

Managing both online and offline student assessments.
- Preparing PE files in compliance with the defined EduTrust guidelines.
- Keeping the student lifecycle tracker updated, from Opportunity to Starters.
- Handling student-related matters, including but not limited to registration, assessments, and documentation.
- Issuing and tracking offer letters while minimizing turnaround time (TAT).
- Ensuring all students complete their enrolment formalities and possess a valid Student Pass and insurance coverage.
- Maintaining accurate student records for internal and statutory reporting.
- Sending general advisories to students on important matters.
- Coordinating with counsellors for STP processing and IPA-related matters.
- Ensuring student data accuracy and timely registration for any special approvals.
- Managing school tours and scheduling for all walk-ins and SQL leads.
- Coordinating with counsellors to map and schedule new school tours while measuring their effectiveness.
- Preparing short-course handouts(Summer camp etc), certificates based on requirement.
- Handling any additional processes that may be improved or incorporated into this role.

**Requirements**:

- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-pressure environment.
- Working Days: 5.5 days per week
- Location: Onsite

Pay: $3,000.00 - $4,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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