Customer Relationship Executive
2 weeks ago
Customer - service function in the Chinese language centre:
- Provide course consultation to prospective customers
- Convert enquiry to enrolment
- Support existing customers
- Review and improve in customers' service quality and satisfaction
- Work with Marketing team on data collection and analytics
- Liaise with teachers and parents pertaining to feedbacks / students' progress
- Handle operational duties such as:
- Review workflow and processes
- Coordinate and facilitate classes
- Assess and manage Student Management System
- Process student’s enrolment
- Ability to speak Mandarin is required
**Job Types**: Full-time, Permanent
**Salary**: $2,500.00 - $3,000.00 per month
**Benefits**:
- Dental insurance
- Employee assistance programme
- Employee discount
- Health insurance
- Parental leave
- Professional development
Schedule:
- Weekend availability
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
- Retention bonus
**Education**:
- Local Polytechnic Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Willingness to travel:
- 100% (preferred)
Work Location: One location
- Health insurance
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