Executive, Customer Service

3 days ago

Punggol, Singapore GIIS SINGAPORE Full time

**Description**

The Executive, Customer Service (Events and Operations) will be responsible for planning, coordinating, and executing a variety of events that enhance the school’s brand presence, engage stakeholders, and support student enrolment objectives. This role involves close collaboration with internal teams, external vendors, and stakeholders to ensure events are well-organized, impactful, and aligned with the institution’s vision and goals.

**Responsibilities**:
Event Planning & Execution
- Assist in conceptualizing and planning events such as open houses, school tours, scholarship briefings, webinars, corporate connect sessions, exhibitions, and internal celebrations.
- Manage event logistics including venue booking, catering, equipment, décor, photography/videography, and other requirements.
- Coordinate with vendors, suppliers, and contractors to ensure timely delivery of services.
- Prepare event timelines, checklists, and budgets, ensuring events are delivered within scope and cost.

Stakeholder Engagement
- Liaise with admissions, marketing, academic, and operations teams to align event objectives.
- Support communications with parents, students, corporate partners, and agents regarding event participation.
- Ensure VIP guests and speakers are briefed, hosted, and supported during events.

Marketing & Promotion
- Work with the Marketing team to create promotional content, invitations, and event-related communications.
- Support and be the liaison for social media coverage, photography, and live updates during events.
- Assist in preparing post-event reports, including photos, videos, and impact assessments.

Operational Support
- Handle event registrations, RSVPs, and attendance tracking.
- Monitor on-ground activities during events to ensure smooth flow and quick problem resolution.
- Support in gathering feedback from participants for continuous improvement.

**Key Skills & Competencies**
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Attention to detail and problem-solving mindset
- Proficiency in MS Office, Google Workspace; familiarity with CRM tools (e.g., HubSpot) an advantage
- Ability to work under pressure and manage tight deadlines
- Flexibility to work evenings/weekends for events as required

Qualifications & Experience
- Diploma/Degree in Event Management, Marketing, Communications, or related field
- 1-3 years of experience in event planning, coordination, or similar roles (fresh graduates with internships in events/marketing may also be considered)

Prior experience in the education sector is an added advantage

Pay: $3,500.00 - $4,500.00 per month

Work Location: In person

  • Executive, Customer Service

    2 weeks ago

    Punggol, Singapore GLOBAL INDIAN INTERNATIONAL SCHOOL Full time $45,000 - $54,000 per year

    DescriptionThe Executive, Customer Service (Events and Operations) will be responsible for planning, coordinating, and executing a variety of events that enhance the school's brand presence, engage stakeholders, and support student enrolment objectives. This role involves close collaboration with internal teams, external vendors, and stakeholders to ensure...

  • Executive Customer Service

    2 weeks ago

    Punggol, Singapore GIIS SINGAPORE Full time

    Managing both online and offline student assessments. - Preparing PE files in compliance with the defined EduTrust guidelines. - Keeping the student lifecycle tracker updated, from Opportunity to Starters. - Handling student-related matters, including but not limited to registration, assessments, and documentation. - Issuing and tracking offer letters while...

  • Customer Relationship Executive

    2 weeks ago

    Punggol, Singapore Hua Cheng Full time

    Customer - service function in the Chinese language centre: - Provide course consultation to prospective customers - Convert enquiry to enrolment - Support existing customers - Review and improve in customers' service quality and satisfaction - Work with Marketing team on data collection and analytics - Liaise with teachers and parents pertaining to...

  • Customer Service Executive @punggol

    5 days ago

    Punggol Central, Singapore Edvox Music School Full time

    Provide excellent customer service to walk-in and call-in customers - Develop good rapport with customers and build brand loyalty - Music courses recommendation, enrollment and fee collection - Responsible in daily running of the School with management of general administrative duties - Sales of books/music instruments and inventory management - Statistical...

  • Customer Service Officer @ Punggol

    2 weeks ago

    Punggol, Singapore Tien Hsia Language School Full time $30,000 - $40,000 per year

    Responsibilities:General Adminstration workHandle and process all enrolments and registrationHandle & follow-up customers' enquiresAssist in daily school operations and any ad-hoc duties as assignedRequirements:Diploma & aboveCustomer Service-oriented, patience and able to handle children.Able to work in weekdays evening, weekends and public holidayMust be...

  • Part-Time Customer Service Officer @ Punggol

    2 weeks ago

    Punggol, Singapore Tien Hsia Language School Full time $30,000 - $40,000 per year

    Responsibilities:General Adminstration workHandle and process all enrolments and registrationHandle & follow-up customers' enquiresAssist in daily school operations and any ad-hoc duties as assignedRequirements:Diploma & aboveCustomer Service-oriented, patience and able to handle children.Able to work in weekdays evening, weekends and public holidayMust be...

  • Play Specialist

    4 days ago

    Punggol, Singapore SAFRA National Service Association Full time $25,000 - $35,000 per year

    SAFRA invites suitably qualified candidates to fill the following position:Play Specialist at Splash (Safra Punggol)Kidz Amaze is Singapore's largest specially designed indoor playground.We are looking for outgoing Play Specialists who enjoy and have a passion working with children at Kidz Amaze.Responsibilities:To ensure good customer service practices are...

  • Service Crew

    5 days ago

    Punggol, Singapore ODEM GROUP PRIVATE LIMITED Full time

    **Responsibilities**: - **Customer Service**: Greet and serve customers with a friendly and positive attitude. - **Order Taking**: Accurately take and process food and drink orders. - **Food Delivery**: Serve food and beverages to customers promptly and efficiently. - **Table Maintenance & Ushering**: Keep tables clean and tidy, clear dishes, reset tables...

  • Customer Service Assistant @punggol

    7 days ago

    Punggol Central, Singapore Edvox Music School Full time

    Provide excellent customer service to walk-in and call-in customers - Perform general administrative duties. - Recommend music courses, enrolment, collect school fees. - Sales of books/music instruments and inventory management. - Assist in statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc **Requirements**: -...

  • Finance Executive

    2 weeks ago

    Punggol, Singapore GIIS SINGAPORE Full time

    **Role - Executive / Senior Executive, Finance** **KEY RESPONSIBILITIES** **Functional** - Prepare Indirect tax (GST) return - Assist in Direct tax return preparations; - Assist customer care executives in student exit formalities; - Review of capex and fixed assets recons; - Maintains & Monitors daily collections report; - Prepare Cash forecast and...