Client Service Officer

4 days ago

Punggol, Singapore St Luke's ElderCare Ltd Full time $30,000 - $60,000 per year

Client Service Officer (CENTRE-BASED)

We are seeking a passionate and resourceful Client Service Officer to join our Centre-Based Services team. In this role, you will play a vital part in ensuring a smooth and supportive care journey for elders and their families by serving as the main point of contact, managing client onboarding, and coordinating service transitions and billing matters.

Responsibilities

  • Serve as the main point of contact for elders and their next-of-kins (NOKs), addressing enquiries and feedback professionally while building strong relationships.
  • Guide new clients and NOKs through orientation and onboarding, ensuring they understand SLEC's services, fees, and care philosophy.
  • Manage the registration, orientation, and integration of volunteers and external partners, ensuring alignment with centre protocols and values.
  • Oversee client admission, discharge, and service transitions, ensuring accurate updates to records and smooth care continuity.
  • Handle billing and payments, including tracking attendance, issuing invoices, and engaging clients and NOKs for timely payments.
  • Coordinate subvention reporting by liaising with internal and external stakeholders to ensure timely and accurate data submissions.
  • Support finance and procurement processes, including petty cash reconciliation and documentation for audit purposes.
  • Contribute to workflow redesign and system innovation, collaborating with relevant departments to improve service delivery and operational efficiency.

Requirements

  • Diploma or a Degree in a relevant discipline.
  • Minimum 2–3 years of experience in customer service,front desk administrative roles; experience in healthcare or eldercare settings is highly desirable.
  • Familiarity with government subvention schemes, financial systems, and procurement processes is an advantage.
  • Strong communication skills in English; proficiency in other languages such as Mandarin or Malay is a plus.
  • Client-centric with strong interpersonal skills; able to collaborate effectively with stakeholders and work independently under time constraints.
  • Proficient in Microsoft Office and client record management systems; detail-oriented with a proactive and solution-focused mindset.

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