Support Officers cum Admin
4 days ago
P-Serv is partnering with our Client to hire for Support Officers If you have what it takes to be a part of the Team, click apply
Job Responsibilities:
- Maintain a constant presence at the front counter to provide prompt assistance
- Greet and register walk-in customers using the case management system; manage the queue when necessary
- Respond to customer enquiries professionally and efficiently
- Manually track walk-in customer numbers in the event of queue system downtime
- Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening
- Handle telephone and inbound email enquiries in a timely and courteous manner
- Provide administrative support, including document filing, data entry, printing, and mailing of letters
- Assist with setting up videoconferencing and other communication equipment for scheduled appointments
- Provide logistical support for ad-hoc events when needed
- Engage with customers to teach/guide on digital apps and online services
- Assisting customers with online application forms using the portal
- Perform prompt follow-ups and administrative duties
- Perform any additional duties assigned by supervisor
Job Requirements:
- Min GCE 'O' Level with prior experience in customer service support is an advantage
- Pleasant and professional demeanor with good interpersonal and communication skills
- Able to handle customer enquiries tactfully
- Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications
- Able to work independently and as part of a team
Working hours / Location:
- Monday to Friday – 8:15am to 6:30pm (with 1hr break)
We regret to inform, only shortlisted candidates shall be contacted.
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EA License No: 90C3494 | EA Personnel No: R | EA Personnel Name: Khadijah Abdul Rahman
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