Operations Support Executive

Assists and supports the Centre Manager (CM) to ensure smooth delivery of all support services of the Care Home and maintain targeted performance standards.
- Assists to plan, coordinate and manage the various operational support services in providing day-to-day operations & administration, procurement & logistics support, cleaning, maintenance, safety and security services.
- Assists to lead and manage the Ops Support Assistant (OSA) in supporting facilities management, food provision for residents and staff, laundry services, equipment maintenance, logistics and fire safety requirements, and the Ops Administrative Assistant (OAA) in providing general administration support for staff and residents’ admission, provision of transport arrangements and procurement services for general operations equipment and services.
- Assists to manage the outsourced vendors, support the CM in regular performance meetings to ensure that contractors’ performance is up to stipulated service standards.
- Assists the CM to supervise and work closely with the following staff:

- Facility Assistants and / or outsourced vendors to ensure and upkeep the cleanliness of the general and common areas of the Care Home premise(s).
- Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s).
- Security staff or outsourced vendors to ensure physical security of the Care Home premise(s).
- Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers (if the Care Home has catered for laundry driver).
- Healthcare/Facility Assistants or outsourced food vendors to ensure kitchen cleanliness, and the safe and proper management and handling of food in the kitchen.
- OAA/ MSW/ Finance Exec/CCR Exec to attend to internal / external customers’ enquiries and feedback.
- OAA to provide general administration include stationary supplies, office administration support.
- Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements.
- Ensures proper maintenance of administrative records, general stores, office equipment and stationery. This includes tagging, tracking and management of inventory.
- Adheres to the procurement protocols for the procurement of equipment, supplies, etc, including preparation of the documentations required for procurement process, taking delivery and entering invoices for claims purposes.
- Assists to collate monthly duty roster for the respective section within the operations department.
- Leverages on the Integrated Healthcare Asset Management (IHAM) system to manage FM workflow and the company’s assets.
- Collates operational statistics and assist in the preparation of reports.
- To take on ad-hoc functions and assist the CM or COO in other duties as required.
JOB REQUIREMENTS
- At least 1 -2 years experience preferred.
- Knowledge of security operations, fire safety and work place health safety.
- Ability to troubleshoot basic M&E systems and perform simple maintenance is an advantage.
- Meticulous with an eye for detail.
- Good communication skills and able to work with others.
- Demonstrated resilience in dealing with workplace adversity in a start-up environment.
- 1 year contract, convertible to Full Time after 1 year.

**Job Types**: Full-time, Permanent, Contract

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee
- Work from home
Schedule:

- Monday to Friday
Supplemental Pay:

- 13th month salary
- Performance bonus
Work Remotely:

- Temporarily due to COVID-19