Account Manager at Global Sourcing Company

**About the OTA client**

Pioneering the digitization of international sourcing. We leverage AI to enable businesses to source smarter and sell better, driving the ease of international sourcing to unprecedented levels. As an affordable and user-friendly platform, we make it possible for businesses to seamlessly procure products from abroad. With our headquarters in Singapore, we have a global presence, serving clients from various continents. Our growth is fueled by esteemed investors from Southeast Asia, US, and Hong Kong SAR.

**Purpose**

As an Account Manager, your role is pivotal in driving customer success and maximizing company's value delivery through seamless account management and strategic growth initiatives. You'll manage the full customer journey, from quotations to bulk orders, while providing tailored product recommendations and personalized consultations. Leveraging data-driven insights and market trends, you'll proactively identify upselling and cross-selling opportunities, onboard relevant suppliers, and expand our footprint within customer operations. By collaborating cross-functionally and sharing category knowledge, you'll contribute to enhancing sourcing efficiency, refining product offerings, and optimizing platform capabilities to deliver exceptional customer experiences and drive business growth.

**What you'll be doing**

**Thorough Customer Insight and Product Recommendations**
- Manage the full customer journey, covering quotation, merchandising, account management, clarifications handling, sampling, bulk orders, cross-selling, and upselling to ensure seamless service delivery.
- Gain a deep understanding of customers' business models, market positioning, and target audience to tailor solutions effectively.
- Leverage our tech platform and product database to tailor product recommendations and quotations that align with each customer's strategic goals and market trends.
- Provide personalized consultations on product selection, pricing, andmerchandising strategies to maximize customer satisfaction and profitability.

**Proactive Account Development, Supplier Onboarding, and Strategic Upselling**
- Regularly engage with customers through strategic check-ins, customer visits, and business updates to maintain a pulse on their evolving needs and identify new opportunities.
- Proactively identify and suggest complementary products and emerging market trends that align with customers' portfolios, creating upselling and cross-selling pathways.
- Onboard relevant suppliers to meet quotation requirements and diversify the product portfolio.
- Develop customized sourcing strategies to introduce new categories or product lines, thereby expanding our footprint within the customers operations.

**Lead Cultivation and Strategic Relationship Building**
- Actively engage with new leads acquired through founder referrals, product-led channels, events, and partnerships to build trust and rapport.
- Develop a strategic approach to onboarding new leads, focusing on their unique needs and ensuring a smooth transition into our ecosystem.
- Collaborate with internal teams to ensure new leads receive comprehensive support and progress to facilitate quick conversion and long-term retention.

**Data-Driven Growth, Performance Optimization, and Category Knowledge Development**
- Utilize data analytics to track customer behavior, order patterns, and sourcing requests, identifying opportunities for improving conversion rates and order values.
- Implement feedback mechanisms to capture customer insights, using this data to refine product offerings and sourcing strategies for enhanced customer satisfaction.
- Stay updated on the latest trends and designs, integrating these insights into customer pitching to enhance conversion rates and create compelling sourcing propositions.
- Work closely with the tech and product teams to identify platform enhancements that could streamline the sourcing process and improve the overall customer experience.

**Cross-Functional Collaboration and Knowledge Sharing**
- Act as a liaison between the Growth team and other departments (e.g., Product, Tech) to ensure customer feedback and market insights are integrated into product development and operational processes.
- Enhance Sourcing Efficiency: Develop and share category knowledge and best practices within the team to foster a learning environment, helping to systemize and standardize sourcing processes on S-cube for efficient account servicing.
- Participate in cross-functional projects aimed at expanding our market presence, such as developing new sourcing categories or refining the self-serve UX for inbound leads.

**What you'll need to be successful**
- 3-5+ years of working experience in an Account Manager role.
- Prior experience in retail, consumer goods, or e-commerce is highly preferred.
- Basic proficiency in Mandarin Chinese is essential.
- Strong sense of ownership, responsibility, and proactive attitude are crucia