Partnerships Manager

1 week ago

Singapore Unlimit Full time

**About Unlimit**
- Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service._
- Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage._

**About the opportunity**:
Great opportunity for an experienced Senior Client Relationship Manager from payments industry to join an international fast-growing fin-tech company to become a key CRM person in the region responsible for handling the merchants and customer relations operations in APAC acting as a part of Customer Success global team.

**Key Success Metrics**:

- Act as a primary contact for our clients, ensuring their success and satisfaction with our products and services.
- Keep partners consistently updated and enable them to leverage new features as we release them (upselling).
- Convert qualified inbound leads into valued clients.

**Key Responsibilities**:

- Develop and maintain strong relationships with clients, serving as their trusted advisor and advocate within the organisation.
- Understand client’s goals, challenges, and pain points, and work collaboratively with the integrations product team to deliver tailored solutions.
- Skilfully manage incoming leads, showcasing technical selling skills and product knowledge through effective presentations to potential and existing clients.
- Establish productive, professional relationships with partners and leverage these connections to enhance the merchant experience.
- Drive commercial and portfolio growth by meeting partners' needs and achieving strategic, data-driven targets for assigned partner accounts.
- Act as a feedback loop for the organization, gathering partner feedback, evaluating evolving needs, and communicating insights to relevant departments.
- Coordinate the upscaling of operations related to the Customer Success Department for the Asia office, liaising with involved departments/teams.
- Monitor key metrics and performance indicators to track client health and identify areas for improvement.

**Required Skills and Qualifications**:

- Proven experience in customer success, account management, or a similar client-facing role in the fintech/crypto industry.
- Senior or team lead experience is advantageous.
- Bachelor’s degree in economics, Business Administration, or a related field.
- Proficiency in data analysis; willingness to learn SQL.
- Exceptional interpersonal skills, with the ability to build strong relationships at all levels of management.
- Ability to work independently, find solutions to complex challenges, and possess strong organisational, multitasking, and time management skills.

**_ Join Unlimit Team now_

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