Prime Client Solutions Asia

Job ID: 38590

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 9 Sept 2025

**JOB SUMMARY**RESPONSIBILITIES**

**Regional Leadership (Asia)**
- Lead and manage the Prime Solutions & Implementation team across Asia, ensuring effective delivery of onboarding and transition activities for institutional clients.
- Provide mentorship, performance management, and strategic direction for regional team members.
- Act as the senior escalation point for onboarding challenges or client delivery issues in the region.
- Ensure regional consistency in process adherence, client communication, and delivery standards in line with global framework.

**Client Implementation Ownership**
- Serve as the primary project lead for complex onboarding and transition mandates for clients in Asia, including hedge funds, asset managers, and sovereign institutions.
- Develop and manage regional implementation plans, timelines, and issue logs for all live onboarding projects.
- Ensure end-to-end delivery of onboarding workstreams including legal documentation, KYC/AML, credit setup, custody account opening, trade connectivity, and margin framework implementation.

**Stakeholder Management**
- Collaborate closely with Sales, Relationship Managers, Product, Legal, Compliance, Risk, and Operations to ensure seamless client delivery.
- Drive alignment with global onboarding governance and risk standards, tailoring them appropriately for regional nuances.

**Governance, Control & Regulatory Oversight**
- Ensure all implementation activity complies with internal policies, operational risk controls, and regulatory obligations (e.g., MAS, SFC, HKMA).
- Represent the Prime Solutions function in internal control forums, regulatory reviews, and audit walkthroughs as needed.
- Ensure client and process documentation is complete, accurate, and auditable.

**Client Communication & Experience**
- Act as a senior client-facing representative during onboarding, guiding clients through a transparent and professional experience.
- Lead implementation calls, provide structured project updates, and drive resolution of issues with urgency and ownership.
- Support handover to steady-state relationship management post go-live.

**Continuous Improvement**
- Identify process inefficiencies and contribute to onboarding model enhancements and digital onboarding tools.
- Collaborate with global and regional peers to streamline workflows and eliminate delivery friction.
- Drive feedback loops into product and platform development teams based on client and implementation experience
- 10+ years of experience in Prime Brokerage, Client Onboarding or Institutional Implementation.
- Strong knowledge of Prime Services (clearing, custody, margining, and financing) and front-to-back trade lifecycle.
- Prior experience managing onboarding processes for hedge funds, asset managers, or large institutional clients, ideally in Asia.
- Proven leadership experience managing regional or cross-functional teams.
- Solid understanding of regional regulatory frameworks (e.g., MAS, HKMA, SFC) and related onboarding requirements.
- Bachelor’s degree in Finance, Business, or related field; project management certification a plus
- Strong leadership and team management skills
- Client-focused mindset with excellent communication skills
- Ability to manage multiple complex workstreams.
- Strong attention to detail and commitment to delivery excellence
- Ability to influence across senior stakeholders in a matrix environment
- Risk awareness and process control discipline

**Role Specific Technical Competencies**
- Business Facilitation
- Manage Change
- Service Delivery Operations
- Client Relationship Management
- Communication Skills
- Product Knowledge

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclu