Business Operations Supervisor Claims

15 hours ago


Singapore APBA TG Human Resource Pte Ltd Full time

**Job roles and responsibility**:

- Authorize refund for all Claims before collection date
- Investigate cases pertaining to refund matters received from CCD and Operators
- Inform customers in cases of invalid claim/difference in claim amount before the collection date.
- Investigate refund disagreements raised by customers.
- Attend to enquiries from NETS pertaining to revaluation of Cepas cards.
- Attend to operators request for reports and enquiries on claims/cards
- Ensure that DRs are processed accordingly (cheque refund)
- Supervision of Operations Clerk: Supervise all job functions performed by OC, Refund,
- Ensure that assign tasks are carried out according to prescribed procedures and completed on time
- Monitor staff performance and provide guidance where necessary

**Requirements**:

- Good in numbers (i.e. O level Maths B4 and above) - please include Maths results in profile
- Confident to do callbacks in case need to call customers and explain why claims are rejected
- Preferably has number-based experience (i.e. Accounts receivable experience)

**Working Hours**:

- Office Hours

Only Singaporeans need apply.

***

**Tenure**:
Permanent

**Location**:
Central


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