Service Ambassador

JLL supports the Whole You, personally and professionally.
Service Ambassador
Work Dynamics - Integrated Facilities Management
Housekeeping / Logistics
**Daily routine checks and maintenance of the following**: General office areas
Meeting rooms
Workstations
Mail collection
Cabinets
Toilets
Enforcement of clean desk policy
**Management of office supplies**: Stationery
Copiers & printers
Confidential document box
VC/AV system
Telephone line and cables
Office keys
**Management of bistro machine & supplies**: Coffee machine
Water dispenser
Cups & cutlery
Paper towels
Fridge
Pump servicing (sink)
Oversee and manage lockers arrangements and users’ lists;
Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level); and
Lost & Found management.
Reception / Hospitality ServicesAnswer all incoming calls and handle inquiries whenever possible;
Provides prompt response to guest/clients request (no longer than 24hours);
Introduction of space and ushering of guests to their respective event spots
Monitoring visitor/space logbook;
Maintenance of key contact lists;
Ensure signages are constantly being updated;
Sorting and handing out mails; and
Constantly gather feedback from users to see how we can further improve our space offerings.
Provide elevated human experience to user for conference suite
Create a premium, welcoming and hospitable experience for conference suite Guest
Foster a sense of community and create happiness for their guest
Anticipate client needs through observation to create memorable experiences
Execute premium service standards and readiness to meet expectation
In-dept. knowledge of Wine, Spirts & Beverage
**Sound like you? To apply, you need to be a**:
Minimum 3 years proven work experience in a customer service capacity;
Able to work independently and as part of a team;
Ability to identify and track relevant community KPIs;
Customer service oriented with good verbal communication skills;
Attention to detail and a pleasant personality; and
Able to work overtime (OT) during event periods where required.
Other Requirements (good to have)
A first aid certificate;
Knowledge on HSSE, risk assessments;
Experience in security management; and
Experience in assisting to organize events
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.