Service Ambassador

6 days ago

Singapore LOTTE Travel Retail Singapore Full time $3,000 - $4,500 per year

· Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services

· Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements

· Provide recommendations on liquor and tobacco products

· Build strong, lasting relationships with travelers through active engagement

· Proactive to utilize upselling techniques to achieve sales target

· Stay informed on duty-free allowances, age restrictions, and relevant regulations

· Resolve travelers concerns or complaints promptly and professionally

· Handle cashiering transactions accurately and efficiently

· Monitor and maintain healthy inventory levels

· Be the company's front line ambassador to uphold company's branding and image.

· Housekeeping and adhere to visual merchandising guidelines provided by the management

· Any other duties assigned by the Supervisors or Managers in charge.

Requirements

· At least 3 years of customer service experience in retail or hospitality industry preferred

· Excellent communication and interpersonal skills to engage with travelers effectively

· A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment

· Multilingual skills will be an added advantage to assist international travelers

· Able to commit to rotating shift hours, including public holidays and weekends

· Some level of knowledge, skill and familiarity with technology preferred

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