Lifestyle Retail Manager

**Area Manager**

**Location**: Central Singapore
**Reports to**: Cluster Manager
**Supervises**: Assistant Manager(s) and Store Supervisors

**About Us**

We is a lifestyle retail concept redefining how people experience everyday wellness. We bring playful, high-quality products to customers through immersive in-store experiences and great vibes.

We’re building a culture of genuine connection — not pushy sales, but authentic customer moments, teamwork, and creative problem-solving.

**Role Overview**

You are the anchor of daily operations and team culture.
You ensure that your stores runs smoothly — financially, operationally, and emotionally — and that every customer interaction reflects the lifestyle experience.

You lead the managers, supervisors and ambassadors, maintain operational standards, and implement area-level initiatives with consistency, energy, and accountability.

**Key ResponsibilitiesLeadership & People**
- Lead and mentor **Managers, Supervisors, and Ambassadors** to deliver strong sales, service, and teamwork.
- Set the tone for store culture — encourage open communication, constructive feedback, and team morale.
- Conduct regular performance reviews, identify training needs, and develop team members.
- Enforce store rules and disciplinary actions fairly and consistently.

**Sales & Business**
- Drive monthly and quarterly sales targets in collaboration with the Cluster Manager.
- Analyse sales data and customer trends; propose promotions or merchandising changes to improve performance.
- Ensure effective execution of store-level promotions and campaigns.
- Manage store-level vendor relationships (e.g., supplies, maintenance, décor).

**Customer Experience**
- Uphold the highest service standards across all shifts.
- Handle escalated customer issues professionally and ensure timely resolutions.
- Monitor **Mystery Shopper** and **Customer Feedback** scores; lead improvements when needed.

**Operational Excellence**
- Ensure daily operations — opening, closing and inventory — are executed flawlessly.
- Oversee **stock accuracy, replenishment**, and **return management**.
- Maintain store presentation, cleanliness, and merchandising standards.
- Ensure all **SOPs and policies** are implemented and audited regularly.

**Administrative & Strategic**
- Oversee **vendor sourcing** at the store level and support area-level procurement initiatives.
- Execute **store setups, teardowns**, and **event coordination** when required.
- Assist Area Manager with **reporting, budget tracking**, and **policy alignment**.
- Lead by example — be present, approachable, and solutions-oriented.

**Key KPIs**
- **Sales Performance**: Monthly sales achievement vs. target
- **Team Retention & Engagement**: Attendance, turnover, peer feedback
- **Customer Experience**: Mystery Shopper and Complaint Resolution scores
- **Operational Accuracy**: Stock accuracy %, zero discrepancies, SOP compliance
- **Store Presentation**: VM audit and cleanliness score

**Ideal Profile**
- Minimum **3-5 years** of experience in retail management (lifestyle, fashion, or specialty preferred).
- Strong leadership presence — able to coach, motivate, and hold others accountable.
- Excellent communication and problem-solving skills.
- Hands-on and operationally meticulous — leads by doing, not just directing.
- Comfortable working weekends and retail hours.
- Passion for lifestyle brands, team culture, and creating great customer experiences.

**What You’ll Love About Working With Us**
- Dynamic, fast-growing lifestyle retail brand
- Collaborative, supportive leadership culture
- Room for growth — clear path to **Cluster Manager**:

- Recognition programs
- A team that truly cares about good vibes, not corporate politics

Pay: $6,000.00 - $7,419.46 per month

**Benefits**:

- Flexible schedule
- Professional development

Work Location: In person