Lifestyle Retail Manager

Area Manager

Location: Central Singapore

Reports to: Cluster Manager

Supervises: Assistant Manager(s) and Store Supervisors

About Us

We is a lifestyle retail concept redefining how people experience everyday wellness. We bring playful, high-quality products to customers through immersive in-store experiences and great vibes.

We're building a culture of genuine connection — not pushy sales, but authentic customer moments, teamwork, and creative problem-solving.

Role Overview

You are the anchor of daily operations and team culture.

You ensure that your stores runs smoothly — financially, operationally, and emotionally — and that every customer interaction reflects the lifestyle experience.

You lead the managers, supervisors and ambassadors, maintain operational standards, and implement area-level initiatives with consistency, energy, and accountability.

Key ResponsibilitiesLeadership & People

• Lead and mentor Managers, Supervisors, and Ambassadors to deliver strong sales, service, and teamwork.
• Set the tone for store culture — encourage open communication, constructive feedback, and team morale.
• Conduct regular performance reviews, identify training needs, and develop team members.
• Enforce store rules and disciplinary actions fairly and consistently.

Sales & Business

• Drive monthly and quarterly sales targets in collaboration with the Cluster Manager.
• Analyse sales data and customer trends; propose promotions or merchandising changes to improve performance.
• Ensure effective execution of store-level promotions and campaigns.
• Manage store-level vendor relationships (e.g., supplies, maintenance, décor).

Customer Experience

• Uphold the highest service standards across all shifts.
• Handle escalated customer issues professionally and ensure timely resolutions.
• Monitor Mystery Shopper and Customer Feedback scores; lead improvements when needed.

Operational Excellence

• Ensure daily operations — opening, closing and inventory — are executed flawlessly.
• Oversee stock accuracy, replenishment, and return management.
• Maintain store presentation, cleanliness, and merchandising standards.
• Ensure all SOPs and policies are implemented and audited regularly.

Administrative & Strategic

• Oversee vendor sourcing at the store level and support area-level procurement initiatives.
• Execute store setups, teardowns, and event coordination when required.
• Assist Area Manager with reporting, budget tracking, and policy alignment.
• Lead by example — be present, approachable, and solutions-oriented.

Key KPIs

• Sales Performance: Monthly sales achievement vs. target
• Team Retention & Engagement: Attendance, turnover, peer feedback
• Customer Experience: Mystery Shopper and Complaint Resolution scores
• Operational Accuracy: Stock accuracy %, zero discrepancies, SOP compliance
• Store Presentation: VM audit and cleanliness score

Ideal Profile

• Minimum 3–5 years of experience in retail management (lifestyle, fashion, or specialty preferred).
• Strong leadership presence — able to coach, motivate, and hold others accountable.
• Excellent communication and problem-solving skills.
• Hands-on and operationally meticulous — leads by doing, not just directing.
• Comfortable working weekends and retail hours.
• Passion for lifestyle brands, team culture, and creating great customer experiences.

What You'll Love About Working With Us

• Dynamic, fast-growing lifestyle retail brand
• Collaborative, supportive leadership culture
• Room for growth — clear path to Cluster Manager
• Recognition programs
• A team that truly cares about good vibes, not corporate politics

Job Type: Full-time

Pay: $6, $7,419.46 per month

Benefits:

• Flexible schedule
• Professional development

Work Location: In person