Lifestyle Retail Manager

1 week ago

Singapore Bottles Full time $60,000 - $120,000 per year
Area Manager

Location: Central Singapore

Reports to: Cluster Manager

Supervises: Assistant Manager(s) and Store Supervisors

About Us

We is a lifestyle retail concept redefining how people experience everyday wellness. We bring playful, high-quality products to customers through immersive in-store experiences and great vibes.

We're building a culture of genuine connection — not pushy sales, but authentic customer moments, teamwork, and creative problem-solving.

Role Overview

You are the anchor of daily operations and team culture.

You ensure that your stores runs smoothly — financially, operationally, and emotionally — and that every customer interaction reflects the lifestyle experience.

You lead the managers, supervisors and ambassadors, maintain operational standards, and implement area-level initiatives with consistency, energy, and accountability.

Key Responsibilities
Leadership & People
  • Lead and mentor Managers, Supervisors, and Ambassadors to deliver strong sales, service, and teamwork.
  • Set the tone for store culture — encourage open communication, constructive feedback, and team morale.
  • Conduct regular performance reviews, identify training needs, and develop team members.
  • Enforce store rules and disciplinary actions fairly and consistently.
Sales & Business
  • Drive monthly and quarterly sales targets in collaboration with the Cluster Manager.
  • Analyse sales data and customer trends; propose promotions or merchandising changes to improve performance.
  • Ensure effective execution of store-level promotions and campaigns.
  • Manage store-level vendor relationships (e.g., supplies, maintenance, décor).
Customer Experience
  • Uphold the highest service standards across all shifts.
  • Handle escalated customer issues professionally and ensure timely resolutions.
  • Monitor Mystery Shopper and Customer Feedback scores; lead improvements when needed.
Operational Excellence
  • Ensure daily operations — opening, closing and inventory — are executed flawlessly.
  • Oversee stock accuracy, replenishment , and return management .
  • Maintain store presentation, cleanliness, and merchandising standards.
  • Ensure all SOPs and policies are implemented and audited regularly.
Administrative & Strategic
  • Oversee vendor sourcing at the store level and support area-level procurement initiatives.
  • Execute store setups, teardowns , and event coordination when required.
  • Assist Area Manager with reporting, budget tracking , and policy alignment .
  • Lead by example — be present, approachable, and solutions-oriented.
Key KPIs
  • Sales Performance: Monthly sales achievement vs. target
  • Team Retention & Engagement: Attendance, turnover, peer feedback
  • Customer Experience: Mystery Shopper and Complaint Resolution scores
  • Operational Accuracy: Stock accuracy %, zero discrepancies, SOP compliance
  • Store Presentation: VM audit and cleanliness score
Ideal Profile
  • Minimum 3–5 years of experience in retail management (lifestyle, fashion, or specialty preferred).
  • Strong leadership presence — able to coach, motivate, and hold others accountable.
  • Excellent communication and problem-solving skills.
  • Hands-on and operationally meticulous — leads by doing, not just directing.
  • Comfortable working weekends and retail hours.
  • Passion for lifestyle brands, team culture, and creating great customer experiences.
What You'll Love About Working With Us
  • Dynamic, fast-growing lifestyle retail brand
  • Collaborative, supportive leadership culture
  • Room for growth — clear path to Cluster Manager
  • Recognition programs
  • A team that truly cares about good vibes, not corporate politics

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