Lifestyle Retail Manager
5 days ago
Location: Central Singapore
Reports to: Cluster Manager
Supervises: Assistant Manager(s) and Store Supervisors
About UsWe is a lifestyle retail concept redefining how people experience everyday wellness. We bring playful, high-quality products to customers through immersive in-store experiences and great vibes.
We're building a culture of genuine connection — not pushy sales, but authentic customer moments, teamwork, and creative problem-solving.
Role OverviewYou are the anchor of daily operations and team culture.
You ensure that your stores runs smoothly — financially, operationally, and emotionally — and that every customer interaction reflects the lifestyle experience.
You lead the managers, supervisors and ambassadors, maintain operational standards, and implement area-level initiatives with consistency, energy, and accountability.
Key ResponsibilitiesLeadership & People
- Lead and mentor Managers, Supervisors, and Ambassadors to deliver strong sales, service, and teamwork.
- Set the tone for store culture — encourage open communication, constructive feedback, and team morale.
- Conduct regular performance reviews, identify training needs, and develop team members.
- Enforce store rules and disciplinary actions fairly and consistently.
- Drive monthly and quarterly sales targets in collaboration with the Cluster Manager.
- Analyse sales data and customer trends; propose promotions or merchandising changes to improve performance.
- Ensure effective execution of store-level promotions and campaigns.
- Manage store-level vendor relationships (e.g., supplies, maintenance, décor).
- Uphold the highest service standards across all shifts.
- Handle escalated customer issues professionally and ensure timely resolutions.
- Monitor Mystery Shopper and Customer Feedback scores; lead improvements when needed.
- Ensure daily operations — opening, closing and inventory — are executed flawlessly.
- Oversee stock accuracy, replenishment , and return management .
- Maintain store presentation, cleanliness, and merchandising standards.
- Ensure all SOPs and policies are implemented and audited regularly.
- Oversee vendor sourcing at the store level and support area-level procurement initiatives.
- Execute store setups, teardowns , and event coordination when required.
- Assist Area Manager with reporting, budget tracking , and policy alignment .
- Lead by example — be present, approachable, and solutions-oriented.
- Sales Performance: Monthly sales achievement vs. target
- Team Retention & Engagement: Attendance, turnover, peer feedback
- Customer Experience: Mystery Shopper and Complaint Resolution scores
- Operational Accuracy: Stock accuracy %, zero discrepancies, SOP compliance
- Store Presentation: VM audit and cleanliness score
- Minimum 3–5 years of experience in retail management (lifestyle, fashion, or specialty preferred).
- Strong leadership presence — able to coach, motivate, and hold others accountable.
- Excellent communication and problem-solving skills.
- Hands-on and operationally meticulous — leads by doing, not just directing.
- Comfortable working weekends and retail hours.
- Passion for lifestyle brands, team culture, and creating great customer experiences.
- Dynamic, fast-growing lifestyle retail brand
- Collaborative, supportive leadership culture
- Room for growth — clear path to Cluster Manager
- Recognition programs
- A team that truly cares about good vibes, not corporate politics
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