Customer Service Officer

1 week ago

Singapore ULTRA DYNAMICS PTE. LTD. Full time

**Job Summary**:
In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities

**Key Responsibilities**:
**Customer Service & Relationship Management**:

- Develop strong product knowledge to make appropriate recommendations to our customers.
- Build and maintain strong relationships with students, parents, and other stakeholders.
- Deliver a professional and high-quality service experience in customer-facing roles.
- Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.
- Take ownership of customer issues, ensuring effective and efficient resolution.
- Play a key role in the customer support team, contributing to continuous process improvements that enhance customer satisfaction.

**Administrative & Operational Support**:

- Enrol new students and maintain an up-to-date student database.
- Maintain the orderliness of the centre to ensure a safe and conducive learning environment.
- Liaise with vendors to order supplies and coordinate necessary services.
- Perform any other reasonable tasks or duties to support the smooth operation of the Centre.

**Skills & Qualifications**:

- Good knowledge of Microsoft Office Words, Excel, and PowerPoint.
- Good interpersonal and multi-task skills.
- Willing to learn and long-term work /develop in the organization.
- Minimum 1-year customer service/administrative experience is preferred.
- Willingness to work flexible hours, including evenings and weekends.

**What You'll Get**:

- An attractive remuneration package and performance bonus.
- Career pathway and growth opportunities.

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