Call Centre Agent

2 weeks ago


Downtown Core, Singapore U3 InfoTech Pte Ltd Full time

To consistently meet the Customer Centre targets set (KPI) without compromising quality of service delivery.
- To ensure accuracy & complaint for all the customers' request.
- To adhere professional standards of behavior & conduct in dealing with customers & fellow CSO's
- Flexibility in work deployment when business needs arise
- Support & product the brand by creating positive discussions in the social media community & to ensure message consistency across the different online platforms.
- Deliver personalized service over the telephone to customers in call centre on services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

**Salary**: $3,500.00 - $4,500.00 per month

**Benefits**:

- Employee assistance programme
- Flexible schedule
- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift
- Flexible hours

Supplemental pay types:

- Performance bonus

**Experience**:

- Call center: 1 year (preferred)

Work Location: One location


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