Technical Presales Specialist

Job ID: 17392
- Location: Digital Hub, SG
- Description:
**About ST Engineering**

**ST Engineering** is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

**About our Line of Business - eServ**

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

**Together, We Can Make A Significant Impact**

The Technical Presales Specialist will play a pivotal role in driving business growth by providing technical expertise during the sales process. This individual will work closely with the sales, marketing, and delivery teams to craft compelling solutions tailored to client needs, demonstrate our technical capabilities, and position eServ as a trusted partner in the BPO domain.

**Be Part of Our Success**

**Technical Expertise and Solution Design**
- Collaborate with the sales team to identify client needs and craft tailored solutions leveraging eServ’s offerings in finance, payroll, grants management, IT training, contact center services, and more.
- Provide in-depth technical presentations and demonstrations of platforms such as Workday, ServiceNow, Tungsten Automation, and Alteryx.
- Design and document customized workflows, integrations, and solutions aligned with client requirements.

**Contact Center Solutions**
- Analyze client requirements for contact center operations and design solutions that improve efficiency and customer satisfaction.
- Demonstrate technical capabilities and tools used in contact center services, including AWS Connect, CRM platforms, automated workflows, and reporting tools.
- Work with clients to optimize call handling, support services, and overall customer engagement strategies.
- Stay updated on contact center technologies such as AWS Connect to provide modern and scalable solutions.

**Client Engagement**
- Serve as a technical point of contact for potential clients during the sales cycle.
- Address technical questions, concerns, and objections to build trust and confidence.
- Gather feedback from clients to refine and optimize service offerings.

**Collaboration and Strategy**
- Work with cross-functional teams to ensure alignment between client requirements and delivery capabilities.
- Contribute to the development of proposals, RFPs, and RFIs with detailed technical input.
- Stay updated on industry trends and emerging technologies to inform and enhance eServ’s service portfolio.

**Training and Enablement**
- Conduct training sessions for internal teams to improve their understanding of technical offerings and platforms.
- Develop collateral such as case studies, whitepapers, and technical documentation to support the sales process.

**Qualities We Value**

**Educational Background**
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Relevant certifications in platforms like Workday, ServiceNow, or Alteryx are a plus.

**Professional Experience**
- 5+ years of experience in a technical presales or solution architect role, preferably within BPO, MSP industries or consulting roles.
- Proven expertise in platforms like Workday, ServiceNow, Tungsten Automation, and Alteryx.
- Familiarity with finance and accounting processes, payroll systems, IT training frameworks, and contact center operations is advantageous.
- Experience with contact center technologies such as AWS Connect.

**Skills and Competencies**
- Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical audien