Presales Specialist Customer Experience

**We help the world run better**

**ROLE DESCRIPTION**
The Presales Specialist possesses advanced knowledge of SAP and partner software solutions and participates in sales cycles as a member of the virtual account team in support of the sales account strategy. A Presales Specialist interacts with prospective customers through discovery conversations, product solution demonstrations, executive presentations and follow-up discussions.

**EXPECTATIONS AND TASKS**
**Deal Support**
- Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.
- Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.
- In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs.
- Demonstrate deep knowledge of SAP solutions and appropriate industries in order to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
- Support RFx completion in support of customer proposals.
- Ability to effectively present to customers “remotely” using virtual technologies
- Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.
- Able to lead as a Solution Captain when deals require complex solutions and require multiple PreSales participates to support a successful customer presentation or demo.

**Demand Generation**
- Support one-to-many sales and marketing events both on-site and remotely.
- Support Design Thinking workshops to promote new and innovative solutions for customers and prospects.
- Collaborate with the sales team to identify whitespace opportunities at accounts.
- Build close customer relationships

**Sales Readiness**
- Develop close relationships with sales teams in order to promote effective sales methodologies.
- Participate in demo system design and planning and assist in configuration if needed. Participate in new product release input and testing and training of peers.
- Serve as a champion for or participate as a leader in Solution Hubs and provide knowledge transfer to colleagues as needed.

**WORK EXPERIENCE**
- 2+ years of presales experience
- 2 -5 years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job
- Demonstrates 3-4 successful engagements leading small teams on small-mid-sized deals
- Extensive knowledge/expertise on end to end processes/solution matching
- Experience in sales and sales processes
- Excellent presentation and communication skills

**EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES**
- English: proficient
- Business level local language: expert
- MBA / Ph.D. : optional
- Bachelor equivalent: minimum requirement
- Master equivalent: optional

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 334577 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid