Sales Operation Specialist

**Ecommerce Excellence Specialist**

SCI Ecommerce is an ecommerce enabler that helps merchants and brands succeed on online marketplaces. We have grown exponentially in recent years and has existing partnerships with renowned Global Brands

Among 500 high-growth companies in Asia-Pacific, SCI Ecommerce has been recognized by Financial Time as the 3rd fastest-growing company of Asia Pacific in 2021. Furthermore, SCI had closed an S$88 million financing round after raising fresh capital funds from SEA former group president, EDBI, Alibaba co-founders, and other investors earlier this year.

SCI has the highest incentive and reward system in the industry with full transparency. We value our employees and appreciate their contribution to the company by including exciting and rewarding incentives as part of our company culture.

You could be an important part of our ambition to become the No.1 E-commerce Solution Provider in Southeast Asia and a going-to-be Unicorn

**What we are looking for**:

- **Think three moves ahead**:

- Have the aptitude to arrive at a logical solution to a given problem
- **“Be like water”**:

- Be brave to explore what lies beyond and flow around the obstacles
- **Converting ideas into reality**:

- Look beyond lines and boxes to the mechanics of how work get done
- **Go above and beyond**:

- Maximize your performance and fulfilment in an upbeat manner
- **Have a game plan**:

- Be crystal clear on what you want and celebrating your wins along the way
- Support SCI’s BD organization
- CRM Champion around accounts, analytics, data & opportunities. Provide trainings to the relevant teams on CRM utilization and optimization
- Drive forecast accuracy by ensuring data compliance in CRM
- Daily troubleshooting for users and business owners in CRM
- Report creation for analytics, data quality, and ad hoc queries
- Analyse sales process pain points, and work with leadership to develop long-term solutions
- Assist in the creation and roll-out of strategic programs to drive efficiency for our BD team, including requirements gathering, functionality research, planning, and implementation support as required on Ecommerce markets and categories
- Drive opportunity data management controls, processes, and data quality
- Assist in identifying opportunities for process automation and optimization, with a focus on scalability and growth
- Support annual business planning process related to Ecommerce market planning
- Work across functions of Operations, Marketing, BD, and Finance in support of all the processes, projects and activities that impact BD process optimization
- Build and maintain SOPs and key documentation regarding our policies, sales processes, and requirements
- Monitor SOP adoption and data compliance and governance

**Basic Requirements**:

- Bachelor's Degree or equivalent work experience
- Minimum of 2-3 years’ experience in a global sales or sales operations environment in Ecommerce or Internet industries
- Prior experience supporting teams located regionally and/or globally, highly desirable.
- Minimum of 1-2 years’ experience in CRM management
- Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion
- Advanced MS Excel, PPT, and Word skills
- Fluent in English and Chinese

**Additional Perks**

We reward our employees with the “best in the industries” quarterly bonus and even reward performance beyond expectation. We provide a competitive medical coverage and dental benefits package. Come join us and get ready for our exciting group outings to end your day with fun and variety to the work week