Customer Sales Operations Specialist

**Our vision is to transform how the world uses information to enrich life for all.**

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

JR18740 Customer Sales Operations Specialist

As a Customer Sales Operations Specialist (CSO) at Micron Technology, Inc., you will be responsible for interacting with our customer base in order to maintain and grow Micron’s customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account Micron’s best interest. In Sales Operations we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues. This will require you to build and maintain a network of contacts with internal teams in order to help support and ultimately provide an exceptional experience for Micron’s customers. As a Customer Sales Operations Specialist you will achieve this by continually striving towards our Sales Operations Strategic Objectives; Exceptional Customer Experience, Revenue Optimization, Inventory Management and Professional Development.

**Responsibilities and Tasks**
**Key Responsibilities**:

- Sox compliant order entry and management of orders
- Day to day management of customers’ accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained
- Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals
- Proactive monitoring/analyzing of sales forecast to identify gaps between supply and demand.
- Collaborate closely with internal partners for operational efficiency
- Focal point for customer related operational issues /escalations.
- Identify and strive for continuous improvement including the establishment of global best practices for customer support.
- Maintain direct quotes where applicable
- Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customers’ products and market to better serve customers’ needs and to represent Customer at Micron.

**Qualifications**:

- Energetic team player with a demonstrated drive for high performance
- Strong communication and interpersonal skills
- Adaptability to change in a highly dynamic/challenging work environment
- Strong organizational skills, ability to prioritize, multi-task and manage your own time
- Self-motivated, driven, dedicated and willing to learn with a desire to succeed
- Excellent problem solving skills
- Ability to communicate fluently, English is desirable - additional languages are considered and asset
- Knowledge on basic to intermediate supply chain is desired
- Adopt a flexible approach to increase and maintain the quality of service
- Basic finance and accounting knowledge is desired

**Education**
Finance, economics backgroud

**Experience**
Desired - 2-4 years’ experience in Sales Operations

**About Micron Technology, Inc.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.