Customer Operations Specialist
5 days ago
COMPANY DESCRIPTION
**Location**: 1 Yishun Ave 7, Singapore 768923
DESIGNATION : [Agilent Tech] CUSTOMER OPERATIONS SPECIALIST (KOREAN MARKET) - Instrument Sales
RESPONSIBILITIES
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical.
- Coordinate and responsible for end-to-end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfil customer orders in a timely and accurate manner, ensuring orders are align with Agilent’s policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
- Perform other duties as assigned.
QUALIFICATIONS
- Bachelors or Master or University Degree equivalent education.
- Relevant experience in customer service operations / sales support / administration.
- Excellent communication skills, both written and verbal
- Proficiency in MS Office - Word, Excel, PowerPoint
- Knowledge in SAP or similar ERP system preferred
- The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
- Equipped with business acumen preferred, with customer centric mindset
- Ability to handle multiple projects and still maintain daily responsibilities.
- Excellent phone skills with capability to handle high call volumes.
- Good team player who can cooperate cohesively within the team and with cross functional teams
- Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
- Comfortable with technology and IT tools, with keen eye to digitalize work processes
- Ability to work extended shift when necessary, especially on the last few business days of the month.
OTHER INFORMATION
- Medical Benefits
- 60 days of hospitalization leave (inclusive of 14 days of outpatient sick leave)
- 16 days of annual leave (increases depending on your length of service with Agilent - capped at 21 days)
- Paternity leave, Childcare leave, Unpaid Infant Care leave, Shared Parental leave, and Adoption leave in accordance with the guidelines of the MOM and/or MSF
- Employee Stock Purchase Plan
- Working Hours: Mon - Fri, 8am - 5pm (follow Korean business hours’ time zone)
- Location: 1 Yishun Avenue 7, Singapore 768923
-
Customer Operations Specialist
1 week ago
Singapore OXFORD NANOPORE TECHNOLOGIES SINGAPORE PTE. LTD. Full timeWe are looking for a confident and approachable Customer Operations Specialist. This role will suit someone who enjoys with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods and who likes to exceed customer expectations. **The Details... The Customer Operations...
-
Customer Sales Operations Specialist
6 days ago
Singapore Micron Full time**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Singapore WEVO OPERATIONS APAC PTE. LTD. Full timeYour tasks Manage customer requests, such as Purchase Orders and Shipment Dates, ensuring the best interests of both customers and the company. Aggregate and consolidate customer forecast data for material replenishment planning Collaborate with Sales and Supply Chain teams to meet customer demands Share Statements of Accounts and conduct follow-ups Engage...
-
Regional Customer Operations Specialist
3 days ago
Singapore Kramer Full time**Who are we?** Kramer is a leading player and pioneer in the Pro AV industry. Kramer our audio-visual experiences power creativity, collaboration, and engagement. At Kramer, we make award-winning, innovative, and reliable Pro AV hardware, software, and cloud-based solutions. Enterprise companies, schools, universities, governments, and military end-users...
-
Singapore WEVO OPERATIONS APAC PTE. LTD. Full time $90,000 - $120,000 per yearYour tasksManage customer requests, such as Purchase Orders and Shipment Dates, ensuring the best interests of both customers and the company.Aggregate and consolidate customer forecast data for material replenishment planningCollaborate with Sales and Supply Chain teams to meet customer demandsShare Statements of Accounts and conduct follow-upsEngage with...
-
Import & Export Customs Operation Specialist
1 week ago
Singapore MARS TECHNOLOGY PTE. LTD. Full time1. Import/Export Specialist Job Responsibilities Customs Declaration Management: Responsible for handling customs declaration procedures for import and export goods, ensuring full compliance with Singapore Customs regulations and international trade standards, and completing clearance efficiently. Customs Tax Planning and Management: Proficient in...
-
Claims Specialists
5 days ago
Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time**_The Specialist Opinion _**_is digitally focused medical consultancy company whose organic growth begun humbly when the navigation of the healthcare system posed a challenge to potential patients of Medical Specialists. They faced an even greater challenge understanding the complex process of what can be claimed and how to do so. - ** Roles: - Monitoring...
-
Customer Support Specialist
1 week ago
Singapore TRAACKR Full timeCompany Description **Company Description** **Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie...
-
Singapore HoYoverse Full timeCustomer Experience and Product Operations Specialist Who Are We?HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content....
-
HR Specialist
1 week ago
Singapore Manufacturing & Operations Full timeJob Description The HR Specialist will be responsible for designing, implementing, and managing employee training programs to enhance skills development, as well as fostering positive employee relations through engagement initiatives and effective conflict resolution. This role ensures employees are well-equipped for growth and helps maintain a supportive,...