Customer Relationship and Operations Specialist

2 days ago


Singapore AVIATION ONE PTE. LTD. Full time

**Aviation One Pte Ltd - Customer Relationship and Operations Specialist (Flight Operations) **Job Description**: **Responsibilities**: - Maintain and foster close relationships with a portfolio of high net worth clients. - Coordinate and liaise with international vendors, clients and co-workers on flight schedules and services needed. - Provide operational and administrative support to flight crews and operators - Prepare flight reports & perform associated flight support duties - Coordinate and make travel related arrangements including Hotels, Transportations as required. - Offer personalised customer services designed and tailor-made to fit specific needs and provide best solutions of each of our clients. - Proactive checks on clients flight updates to ensure satisfactory, smooth and seamless travel. - Maintaining a positive, empathetic, and professional attitude toward the clients and vendors. - Ability to communicate with clients and vendors through various channels. - Perform other operational support and duties as assigned **Requirements**: - Preferably 1 year experience in the aviation industry; preferably >2 years relevant working experience in Flight Operations (Eg.Coordinator/ Executive Post) - Proficient in using Microsoft Office (Excel, Words, and PowerPoint) - Experience in Flight Planning and Crew Scheduling software will be an advantage - Excellent organizational skills, ability to multi-task, good sense of urgency and works independently - Mature, extrovert and pleasant disposition, takes initiative and is self-motivated - Good verbal and written communication skills; - Able to communicate with cultural sensitivity, to international clients and vendors - Able to work irregular and long working hours, (due 24 hours operations), including weekends and public holidays. - Able to start work immediately or on short notice



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