Sales Operations and Customer Service Specialist

5 hours ago

Singapore MIZUNO SINGAPORE PTE. LTD. Full time

Mizuno places a strong emphasis on Fair Play, Friendship, and Fighting Spirit, aiming to cultivate an environment where every employee embrace fairness and fighting spirit. We seek to attract adaptable, proactive, and passionate talent to join our team.

As a Sales Operations and Customer Service Specialist/ Executive, your role is pivotal in leading and developing our Customer Service division. You will drive enhanced customer satisfaction through competitive service levels, meeting and exceeding our customers' expectations. Your primary objective is to provide order management and support to the Sales Team, aiming to achieve the organization's sales and profit targets while meeting team objectives.

**Key Responsibilities**:

- Lead the management of the sales order process, including sales order collection, reservation, and confirmation.
- Ensure proper administration, documentation, and financial reconciliation of the customer base.
- Co-lead with Ops and Finance the product delivery process to achieve our customer commitments.
- Collaborate on capacity planning with the warehouse.
- Work with the Sales team to develop strategies to close gaps.
- Communicate cross-functionally between internal interfaces and work closely with the warehouse team to provide the best support for the business.
- Generate and compile inventory data to maintain healthy stock levels.
- Track and analyze monthly sales of customers and product categories.
- Monitor and track incoming shipments as per the Open Order Report, including bulk and sample orders.
- Monitor article drops, and shipment tracking, and ensure all pre-orders are fulfilled.
- Adjust the order book according to delivery information and inform customers and the sales team of any delays.
- Deliver reliability and responsiveness to customer requests and complaints.
- Process stock replenishment in SP & FO and support in all PO creations for non-trade purchases, ensuring submission to Finance.

**Knowledge, Skills, and Abilities**:

- Strong communication skills.
- Ability to manage relationships and diversity.
- Excellent planning, organizing, and coordinating skills.
- Proficiency in analysis and problem-solving.
- Results-oriented mindset.
- Data entry and computer skills.

**Education and Experience / Minimum Qualifications**:

- 3 years' experience in Order Management, Inventory Management, and Customer Service.
- Industry Experience - Preferably in retail or FMCG Retail.
- Language: Fluent in English + Local Language (if applicable).
- IT: Proficiency in Microsoft Outlook, Microsoft Excel (Advanced), Sun System/ SAP experience is a plus.
- Mature, responsible, proactive, and a team player.

  • Customer Sales Operations Specialist

    4 days ago

    Singapore Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Assistant Port Ecosystem Executive

    7 days ago

    Singapore Customer Service Full time $40,000 - $60,000 per year

    Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

  • Sales & Service Associate-reservation Sales

    6 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

  • Customer Operations Specialist

    5 hours ago

    Singapore OXFORD NANOPORE TECHNOLOGIES SINGAPORE PTE. LTD. Full time

    We are looking for a confident and approachable Customer Operations Specialist. This role will suit someone who enjoys with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods and who likes to exceed customer expectations. **The Details... The Customer Operations...

  • Senior Customer Service Specialist for Indian customers

    3 days ago

    Singapore WEVO OPERATIONS APAC PTE. LTD. Full time $90,000 - $120,000 per year

    Your tasksManage customer requests, such as Purchase Orders and Shipment Dates, ensuring the best interests of both customers and the company.Aggregate and consolidate customer forecast data for material replenishment planningCollaborate with Sales and Supply Chain teams to meet customer demandsShare Statements of Accounts and conduct follow-upsEngage with...

  • Sales & Service Associate

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Self Storage Specialist

    2 weeks ago

    Singapore General Storage Company Pte Ltd Full time

    Lock+Store, is a one-stop self-storage hub offering flexible short-and long term storage facilities and office space for households, wine collectors and distributors, start-ups, SMEs and large corporations. We have a vast range of storage units with sizes ranging from 10sf to 200sf to cater to all your varied needs. Our mission is to provide affordable and...

  • Customer Service Specialist

    6 days ago

    Singapore SILICON BOX PTE. LTD. Full time

    **Position Summary** Customer Service Specialist is accountable for excellent customer service experience. The CSS will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance to...

  • Sales and Operations Manager

    1 week ago

    Singapore SALES LAB CONSULTANCY PTE. LTD. Full time

    This position ensures that the sales operations in the organisation are running as efficiently and productively as possible. The Sales and Operations Manager is responsible for assisting sales leadership in driving operational excellence for the organisation and would also assist with the day-to-day administration and operational tasks, enabling revenue...

  • Sales Support Specialist

    17 hours ago

    Singapore Twilio - Business Communications and Data Solutions Full time

    Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‐first work, and strong culture of connection and global inclusion means...