Customer Service Officer

3 days ago

Singapore Arrow Electronics, Inc. Full time

**Position**:
Customer Service Officer

**What You'll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance, value added order entry & follow up, not first articles; managing inbound customer order formats, maintenance for contract pricing
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes
- Assist Inside Sales with overall Quote to Order objectives including loading Sales Desktop quotes, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal

**What We Are Looking For**
- Bachelor's degree with at least 1 year client-facing/ administrative experience
- Computer literacy - especially Microsoft Excel
- Team player and good interpersonal skills
- Electronic/ distributor background is a plus

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

**About Arrow**

**Location**:
SG-Singapore (Viva Business Park)

**Time Type**:
Full time

**Job Category**:
Business Support

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