Customer Service and Tele Marketer

2 days ago


Singapore Certis Human Resource Services Full time

**Learners’ Support/Tele**-marker** and Survey** - **Customer** Service and Tele-marketer - **Job **Description**

Daily Work Hours: 8.30am - 6pm (5-day work week)

Venue: Singapore Polytechnic PACE Academy

**Job Description**:

- Handle, respond or escalate learners’ enquiries within 3 working days
- Process and complete all learners’ rescheduling and withdrawal requests within 3 working days
- Handle billing and administrative requests
- Provide course advisory to potential learners
- Check and remove duplicate contacts from system
- Contact warm leads, contact lists and incomplete registrations to follow up on course interest
- Update list and incomplete registration contract list
- Conduct employment survey
- Gather evidence of employment
- Maintain evidence of survey
- Collate and update placement numbers
- Return the completed monthly report to SP by the 28th of the month

Skills and Knowledge:

- ITE Certificate holder or higher or with relevant working experience.
- Have good English proficiency.
- Good Communication skills.
- Possesses basic information and communication technology (ICT) skills.
- Team player.



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