Crisis Support Executive

4 days ago

Outram, Singapore Samaritans of Singapore Full time

**FUNCTIONAL RESPONSIBILITIES**
- Provide first level response to low-risk clients where necessary
- Provide information on SOS services or on community resources to third party callers
- Support in the administration and documentation of the processes
- Refer cases to the Clinical team for follow up actions/ crisis support interventions
- Coordinate on the activation of emergency support where applicable

2) Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

- Assist with phone or chat duties in the event of shortage of volunteers
- Being activated onsite to support persons in crisis or next-of-kins
- Support in training and supervision of trainee volunteers
- Orientate and guide new volunteers who have just started performing call or messaging duties on their own
- Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
- Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
- Update volunteers on callers’ or clients’ development
- Provide off-site support for volunteers outside of office hours where necessary

**EDUCATIONAL QUALIFICATION**
A Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

**RELEVANT EXPERIENCE**
- On-the-job training available
- At least 1-2 years of experience in the Social Service Sector (preferred)
- Understands the Social Service landscape (preferred)
- Experience in volunteer management or volunteered with other SSAs or hotline operation(preferred)
- Knowledge of Mandarin is essential to converse with Mandarin-speaking callers

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: $2,800.00 - $3,500.00 per month

Schedule:

- Day shift
- Early shift
- Holidays
- Night shift
- Weekend availability

**Education**:

- Local Polytechnic Diploma (preferred)

Work Location: In person

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