Sales Support Administrator

5 years exp

**Roles & Responsibilities**

Xcellen is a leading technology and advisory firm providing commercial excellence solutions to the world’s top life science companies. Xcellen is developing innovative technology solutions.

We have extensive expertise in commercial excellence gained by working with most of the global pharma and consumer health players. We aim to increase the productivity of sales and marketing operations and customer engagement through superior SFE strategies. Our solutions reflect the best global practices and take into consideration local constraints. Our vision is to transform expensive consulting engagements into products, making best practices affordable to many MNC affiliates and local players. We are committed to innovation that adds value to our clients: our solutions address true client needs and are built upon our extensive knowledge in the field.

We have aggressive business expansion plans and are looking for motivated individuals to join our consulting team in business analyst, associate consultant, consultant, and senior consultant roles. Individuals joining us will get a rounded exposure through opportunities to work both on consulting projects as well as technology development and implementation, travel across geographies, interaction with senior members, and collaborative work culture.

**Responsibilities**:
**Sales support**
- Create and maintain a client list
- Support Senior managers in closing sales deals
- Manage sales pipeline, carry out a monthly sales review meeting and keep the pipeline up to date
- Support senior management in creating proposals
- Prepare, review and manage NDAs and contracts
- Invoice creation, follow ups and closure
- Follow up on contracts and Purchase orders from the client
- Find opportunities to participate in events relevant for the company
**Post sales services**
- Train clients on our platform (a full training will be provided to the employee before starting this aspect of the job), the employee will also be expected to train by themselves during free time to prepare for this task
- Answer client queries
- Consolidate responses from different functions to ensure that the client queries are addressed
**Online marketing support**
- Design and manage communications and social media especially for LinkedIn
- Inform and encourage company employees to share the company content through their accounts

**Requirements**:

- Currently based in and eligible to work in Singapore
- University degree; preferably related either to life sciences or computer sciences
- Sales experience in the life sciences industry (pharmaceuticals, medical devices, CHC)
- Experience in Sales Force Effectiveness (within life sciences), preferable
- Experience in sales support process and managing sales pipeline
- Experience in software solutions, preferable
- Experience in sales account management
- Experience in a start-up environment
- Fluent in English, Any other added language will be preferable
- Good presentation skills
- Good level of PowerPoint skills
- Ability to interact with senior executives; gravitas
- From 5 - 10 years of professional experience

Xcellen is a Singapore based startup working in healthcare SFE and commercial excellence space.

We offer innovative technology solutions and world class advisory services to support our clients in utilizing SFE best practices, unlock potential and succeed in the marketplace.
- Startup company (2015) providing technology and consulting services to life science (pharma, consumer health, medical devices) companies
- Founded by three former management consultants
- Focus on Sales Force Effectiveness (sales force productivity improvement)
- Company based in Singapore with a tech development team and an analytics team in India
- Portfolio of services includes the whole of Sales force effectiveness (SFE) continuum including sales force sizing and structure, customer targeting, territory design, sales force incentives, sales target setting and SFE health check (sales force effectiveness diagnostics)
- Portfolio of products includes two technology platforms: territory design and customer targeting (sold on an annual subscription basis)