Customer Service Officer

5 days ago

Singapore Volt Full time

Location: - Singapore- Job Type: - Permanent- Salary: - S$2000 - S$2600 per month- Reference: - BBBH10552_1661235283- Contact: - Darren Ou **Customer Service Officer ( 12 Months Contract )** This role will provide L1 support and resolution to incoming requests to deliver pleasant Customer experience. Key Job Responsibilities: - Follow-up on all outstanding incidents/cases. - Logged all calls reported into the case management system - Maintains and accurately update customer's enquiry, problem and resolution into the case management system - Take on Customer Administration Functions ( Calls and e-Mails ) - Take on additional responsibilities if needed : ( Report Generation / Guidance to Juniors / Other Support tasks ) Ideal Qualifications: - 3 to 5 years of IT Helpdesk/Service Desk support experience - Diploma in IT/ Computer Science / Fin-tech/ Engineering - Knowledge of using Cisco Softphone and "Service Now" Incident Management tool is a plus - Able to communicate effectively and professionally. - Able to Multi-Task effectively as you will be handling/supporting multiple projects. - Able to work staggered shifts. Working Hours: On Rotation and 5.5 Day Work/Week ( Alternating Saturdays and 5th Saturdays ) Monday to Friday ( Staggered ) : 8am - 5pm | 9am - 6pm | 10am - 7pm | 11am - 8pm Saturday ( Staggered ) : 8am - 12pm | 8.30 - 12.30pm | 9am - 1pm | 10am - 2pm **24 by 7 Shift** (including Weekends and Public Holidays) - The rostered Shift Pattern would be 2 Mornings, 2 Afternoons, 2 Nights, 2 Offs - this 8 days-cycle will repeat. (Training takes 3 to 6 months before Staff is rostered to mend the Shift independently) Work Location: Pasir Panjang Nearest MRT Station : Kent Ridge (CC24) | Haw Par Villa (CC25)

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