Customer Service Officer

5 days ago


Singapore Pathwise Academy Full time

**Customer Service Officer (Full-Time / Part-Time) - MBP Sports**
- Location: JustCo Marina Square, Singapore_
- Sports: Pickleball | Padel_

**About Us**:
MBP Sports is Singapore’s leading padel and pickleball club, located in the heart of Marina Square. We’re passionate about creating an energetic, inclusive, and premium sports experience for players of all levels. As our club grows, we’re looking for friendly and reliable individuals to join our front-of-house team.

**Role: Customer Service Officer**

As a Customer Service Officer at MBP Sports, you’ll be the first point of contact for our players and guests. Your role is to provide exceptional service, manage bookings, assist with enquiries, and ensure the club runs smoothly during your shift.

**Key Responsibilities**:

- Greet and assist customers at the front desk with a warm, welcoming attitude
- Manage court bookings and player check-ins (via our booking app)
- Respond to phone, WhatsApp, and in-person enquiries
- Handle payments for bookings, gear rentals, and drinks
- Support event coordination and player registrations
- Keep the front-of-house tidy and organized
- Help monitor court usage and player flow during busy times
- Work closely with coaches and the management team to ensure great player experiences
- Handle basic customer issues and escalate when needed

**Requirements**:

- Friendly, professional, and service-oriented attitude
- Strong communication skills in English (spoken and written)
- Able to multitask and stay calm under pressure
- Comfortable using mobile apps and basic digital tools
- Previous customer service or hospitality experience is a bonus
- Interest in sports or active lifestyle is a plus
- Available for evening/weekend shifts if required

**What We Offer**:

- A fun, energetic work environment surrounded by passionate players
- Flexible working hours (casual, part-time or full-time)
- Training provided - no experience in pickleball or padel required
- Opportunities to grow with our team as we expand

**Job Types**: Full-time, Part-time, Contract, Temporary, Internship, Freelance
Contract length: 6 months

Pay: $1,651.50 - $4,132.85 per month

Expected hours: 8 - 40 per week

Schedule:

- Day shift
- Early shift
- Late shift
- Monday to Friday
- Night shift
- On call

Work Location: In person



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