Senior Executive, Policy Servicing

6 days ago

Singapore Etiqa Insurance Full time

**Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?**

Are you:

- Passionate about working with people?
- A creative thinker with a positive attitude & outlook?
- A strong dynamic communicator able to collaborate effectively?
- Willing to learn, adapt & grow in a fast paced work environment?

**WANT TO MAKE A DIFFERENCE?**

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

**Responsibilities**
- Handle the processing of policy alterations of Life policies, comprising of policy benefits, reinstatements, review and other policy admin transactions,
- Handle premium payment and receipting function, including managing of suspense account,
- Provide support in handing enquires/appeals and managing feedbacks from touchpoints, including policyholders and financial representatives;
- Liaise with internal stakeholders such as new business, customer care, finance, IT distribution representative and policyholders;
- To provide requirements and perform User Acceptance Testing (UAT) for system enhancements, process improvement and defects when required;
- To collate statistics for management reporting
- Assist with ad-hoc initiatives/projects as assigned by the Section Head

**Requirements**:

- Bachelor’s Degree/ Diploma;
- Preferably 3-5 years’ experience in Policy Servicing operations
- Ability to process transactions with accuracy and deliver within service standards
- Good time management skills, able to prioritise work to ensure efficiency
- Possess good communication skills, both written and verbal
- Possess good interpersonal skills and is customer-oriented
- Keen to learn with positive work attitude

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