Policy Servicing Executive

2 weeks ago

Singapore INNOVATIVE CONSULTING PTE. LTD. Full time $60,000 - $120,000 per year

Responsibilities:

  • Collaborative Team Operations:

  • Support in the day-to-day operation which includes supervising and monitoring the team's performance.

  • Work with the team to ensure that the team's KPIs and individual productivity are met.

  • Customer Satisfaction and Retention:

  • Handle escalated customer inquiries and complaints, addressing their concerns promptly and professionally.

  • Process Improvement and Optimisation:

  • Collaborate and liaise with department stakeholders in implementing processes to improve operational efficiency or streamline processes and resolve policy related issues.

  • Identify opportunities for service improvements and develop strategies to enhance customer satisfaction and retention.

  • Identifying areas for improvement and implementing process enhancements.

  • Conduct regular audits to ensure adherence to established policies, procedures, and quality standards.

  • Utilise data and analytics to analyse generated reports, and review for process optimization.

  • Stay updated with industry trends, best practices, and regulatory changes related to policy servicing and recommend appropriate actions.

  • Project Participation:

  • Participating in projects, system enhancement and user testing, providing feedback on system adequacies.

  • Handle ad-hoc tasks as assigned.

Requirements:

  • Diploma/Degree holder.

  • Previous experience in policy servicing within the life insurance industry is advantageous.

  • Excellent leadership and people management skills with a track record of building and leading high-performing teams.

  • Exceptional customer service skills with the ability to resolve complex customer issues.

  • Strong organizational and time management skills, with the ability to prioritize and meet deadlines.

  • Able to work under tight timeline and pressure.

  • Excellent verbal and written communication skills.

  • PC literate/savvy and proficient in Microsoft Office applications.

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