Client Services Analyst

3 days ago


Singapore WECHAIN FINTECH PTE. LTD. Full time

**Responsibilities**
- Be familiar with Company's trading platform and be up-to-date on general market conditions in order to provide utmost excellent service quality to clients
- Diligently and effectively manage and follow up the enquiries/complaints of the current/prospective clients
- Understand customers' needs and convert it constructive feedback to management
- Continuously seek improvement to enhance team’s performance and work efficiency

**Requirements**:

- Minimally Diploma and above in Finance related capacity such as Banking and Finance / Accounting / Mathematics / Economics / Statistics.
- Must be proficient in **English & Chinese/Japanese/Korean/Turkish/French/German/Spanish **in communication and writing in order to liaise with Chinese/Japanese/Korean/Turkish/French/German/Spanish - speaking clients and counterparts including translating work
- Great passion to develop knowledge and career in fintech/crypto trading/investment
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' shift work including weekends & Public Holidays (8am - 5pm / 4pm - 1am / 12am to 9am* - homebased)

**Benefits**
- Up to 20 days Annual Leave
- Shift Allowance
- Festive Gifts
- Overtime Meal and Transport Benefits
- Employee Growth Fund
- Group Insurance
- Regular Employee Bonding Events
- Attractive Annual Variable Bonus AND Quarterly Performance Incentives

**Culture**
- We foster our core values through active listening, caring, and supporting continuous improvement for all our staff members
- Experience the energetic working environment with multicultural staff members with varied skills and experiences



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