Client Service Analyst

**Are you ready to explore a world of possibilities?**

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

**Pay and Benefits**:

- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Retirement benefits
- Paid Time Off and other leave of absence

**Why you'll love this job**:
Being a member of DTCC Client Services, the client support role focused on analyzing incoming client queries mainly to our production environment, providing functional expertise and advice to clients, act as first level of escalation and coordinate necessary actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and User Acceptance Testing team. Collaboration with peers and teams across the globe provides opportunity to work within a diverse cultural environment. The role involves, but is not limited to, client queries and responsibilities for GTR production and billing functions as well as TIW production support. The queries vary from submission reporting and exception management, report content and accuracy, exception management and reconciliation, system functionality implemented or being implemented in response to regulatory requirements, reporting guidance, billing logic and fees for GTR service, settlement and post trade event processing, ad hoc requests.

**Your Primary Responsibilities**:

- Handling incoming client queries and calls through production and billing client support hotline or through queue management activities in Salesforce.
- Accountable for analyzing, tracking and communicating updates and resolution to clients in a timely manner and within the query management expectations. Ensure and maintain accurate case management information and categorization.
- Coordinate and provide appropriate response to clients by interacting with various internal teams: product management, relationship management technology and development teams
- Coordinate and distribute client notifications with relevant business and management approval to inform of system downtimes, service disruptions or proactive client outreach.
- Participate proactively in team meetings, identify and suggest process improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.
- **NOTE: The Responsibilities of this role are not limited to the details above. ** _

**Talents Needed For Success**:

- Minimum 3 years of related experience
- Bachelor's degree or equivalent experience

**Additional Qualifications**:

- Excellent Japanese communication skills (oral and written) and customer service skills.
- Strong analytical and problem-solving skills.
- Derivatives background and/or analytical experience, plus previous experience in a client-service role beneficial
- Good computer and MS Office skills especially work in Excel
- Well organized, ability to prioritize, meet deadlines, identify process risks and red flags

**Who We Are**:
DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC’s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.

**About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’