Senior Customer Success Engineer Ngfw

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

**Our Approach to Work**

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

**Job Description**:
**Your Career**

Customer Success Engineers are product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive method to ensure customers achieve their required outcomes with a product or a service through tailored end to end technical execution & guidance. Our team is responsible for implementing custom integrations & workflows to ensure the solutions are fully integrated into the customers tech environment.

Our Engineers provide deep product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, and resolving escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations.

This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies.

**Your Impact**
- Product Expertise
- As the technical SME, you will work with Product and Engineering teams to ensure our customers and partners get the most out of our products
- Network security and end point development, integration, and implementation
- Provide deep product-level technical expertise in account setup, deployment, optimization, communicate new versions/features, offer product support, and resolve escalations
- Product Adoption
- Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
- Product advisory, risk identification & resolution, channel customer engagements
- Customer Impact
- Ensure customers are maximizing the investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
- Partners with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans

**Qualifications**:
**Your Experience**
- 8+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
- Specialization in supporting software products with experience in the following
- MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)
- Bonus - Skilled in Antivirus, DLP, Public Cloud Platform (IaaS), scripting, Batch, or Linux
- Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
- Skilled in customer escalations with experience in account management and project management
- Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
- Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites

Additional Information
**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.