Customer Success Senior Manager
4 hours ago
Job DescriptionThe Role For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.The Customer Success Senior Manager serves as a named resource and partner for our Salesforce Signature customers. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for customers.This role will suit candidates capable of engaging with technical engineering stakeholders as well as with senior customer executives.Responsibilities Effectively aligns with and manages both Business & Technical Stakeholders around customer goals ensuring value is delivered through the Signature Success Plan Expertise covering multiple Salesforce Clouds as well as industry-relevant expertise Single point of customer accountability covering only Signature-entitled customers, building and maintaining strong, trusted relationships Authority in orchestrating technical resources & delivering technical information Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts Experience and Skills Experienced professional of relevant industry expertise in Customer Success, SaaS platform use or Project Leadership, Technology Consulting, and/or Solutions Architecture Knowledge of Salesforce or Mulesoft product and platform features, capabilities, and best practices is essential Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization. Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections Good to have: Understanding of enterprise architecture principles The ideal candidate has a background in managing large, complex enterprise customers in Customer Success or Program Delivery / IT Consulting roles and has strong knowledge of Salesforce's suite of products, strengths with Sales, Service and Mulesoft/API technology. The candidate is able to work and influence multiple stakeholders, businesses and subsidiaries, with a strong capacity to understand and articulate complex and mission critical customer scenarios and customer business impact. They are able to quickly react and respond alongside strength in forward planning and long term thinking.Please note: This is an office-flexible role, and the expectation is to be in-office a minimum of three (3) days per week.
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Senior Customer Success Manager
1 week ago
Singapore Dept Data Full timeOverview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term...
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Customer Success Senior Manager
2 weeks ago
Singapore griddable.io Full timeGet AI-powered advice on this job and more exclusive features. Role Overview For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can...
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Senior Customer Success Manager
1 week ago
Singapore LifeWorks Full timeBâtir une carrière enrichissante Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de...
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Senior Customer Success Manager
2 weeks ago
Singapore Salesforce, Inc. Full timeSenior Customer Success Manager page is loaded## Senior Customer Success Managerremote type: Office - Flexiblelocations: Singapore - Singaporetime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 29, 2025 (15 days left to apply)job requisition id: JR *To get the best candidate experience, please consider applying for a maximum of...
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Senior Customer Success Manager
7 days ago
Singapore ServiceNow Full timeSenior Customer Success Manager – ServiceNow Join to apply for the Senior Customer Success Manager role at ServiceNow . Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing...
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Senior Customer Success Manager
3 days ago
Singapore Amplitude Full timeAmplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,000 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...
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Customer Success Senior Manager
2 weeks ago
Singapore Salesforce.com Full timeJob Description The Role For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you...
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Customer Success Senior Manager
1 week ago
Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full timeJob Description The Role For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you...
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Senior Customer Success Manager
1 week ago
Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full timeWe are hiring for a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers. You will play a crucial role in enabling continues adoption of our cloud solutions and ensuring their business outcomes are met while building long lasting relationships with our customers. Reporting into the Director of Customer...
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Senior Customer Success Manager
1 week ago
Singapore Momos Full time**Overview** Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for...
