Senior Customer Success Manager
7 days ago
Senior Customer Success Manager – ServiceNow Join to apply for the Senior Customer Success Manager role at ServiceNow . Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‐enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud‐based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post‐sale journey to maximize the value of their ServiceNow investment. You will build strategic, long‐term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data‐driven insights, and continuous collaboration with internal teams. This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership. What You Get To Do In This Role Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post‐sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment. Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow's solutions with their business goals, and provide recommendations that drive both short‐term and long‐term success. Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention. Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed. Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross‐functional teams to ensure swift resolution. Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow's broader initiatives. Cross‐Functional Collaboration: Partner closely with Sales,
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Senior Customer Success Manager
1 week ago
Singapore Dept Data Full timeOverview We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products and services, and driving customer retention and growth. Responsibilities Develop and maintain long-term...
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Customer Success Senior Manager
2 weeks ago
Singapore griddable.io Full timeGet AI-powered advice on this job and more exclusive features. Role Overview For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can...
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Senior Customer Success Manager
1 week ago
Singapore LifeWorks Full timeBâtir une carrière enrichissante Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de...
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Senior Customer Success Manager
2 weeks ago
Singapore Salesforce, Inc. Full timeSenior Customer Success Manager page is loaded## Senior Customer Success Managerremote type: Office - Flexiblelocations: Singapore - Singaporetime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 29, 2025 (15 days left to apply)job requisition id: JR *To get the best candidate experience, please consider applying for a maximum of...
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Senior Customer Success Manager
3 days ago
Singapore Amplitude Full timeAmplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,000 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...
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Customer Success Senior Manager
1 week ago
Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full timeJob Description The Role For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you...
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Customer Success Senior Manager
2 weeks ago
Singapore Salesforce.com Full timeJob Description The Role For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you...
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Customer Success Senior Manager
6 hours ago
Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full timeJob DescriptionThe Role For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you...
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Senior Customer Success Manager
1 week ago
Singapore SIEMENS INDUSTRY SOFTWARE PTE. LTD. Full timeWe are hiring for a Senior Customer Success Manager who can become a strategic advisor and become a partner to our customers. You will play a crucial role in enabling continues adoption of our cloud solutions and ensuring their business outcomes are met while building long lasting relationships with our customers. Reporting into the Director of Customer...
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Senior Customer Success Manager
1 week ago
Singapore Momos Full time**Overview** Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for...
