Technical Solutions Manager, Publisher Customer

2 weeks ago

Singapore Google Full time

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

- Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
- Experience coding in Java, C++, or Python.
- Ability to speak and write in Vietnamese and English fluently in order to communicate with representatives from external stakeholders in-market.

Preferred qualifications:

- Experience troubleshooting web technologies (i.e., XML, HTML, HTML5,JavaScript, Flash).
- Excellent data analysis and data-driven decision-making skills.

**About the job**:
The gTech Publisher Customer Care is a solution-generating team that helps our customers who are publishers that use Google’s ad products. In addition to troubleshooting for our customers, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our customers. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

As a Technical Solutions Manager, you will understand the needs of our customers, troubleshoot their issues, and generate solutions to meet their needs. You will also serve as liaison between our publishers and Google's Sales, Product, and Engineering teams, to identify new opportunities where our products can better help our publishers’ businesses. Our suite of products is constantly growing, and gTech Publisher Customer Care contributes to enhance Google’s ad products through identifying what our publishers need.

**Responsibilities**:

- Help publishers using Google ad products by delivering innovative and scalable solutions to their problems, troubleshooting their issues, and performing implementation reviews.
- Advocate new product features and ensure the resolution of technical challenges.
- Assist clients in the adoption of new products via upgrades and migrations to develop their long-term success, and improve product offerings by providing client feedback on features to Product Management and Engineering.
- Guarantee the technical aspects of client integrations by providing necessary documentation and technical guidance, and analyze and improve the development of existing clients to ensure their success.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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