Studio Operations

At **As We Move **, we’re more than just a gym—we’re a welcoming community where beginners and fitness enthusiasts come together to discover their fitness journey. Located in the heart of Chinatown, we provide a supportive, inclusive environment with a focus on making fitness enjoyable for everyone.

**Key Responsibilities**:
**Operations & Community Engagement**:

- **Uphold As We Move’s Values**: Ensure our service standards reflect the welcoming and inclusive atmosphere we’re known for.
- **Member Relations**: Address inquiries from members, resolve issues promptly, and maintain positive relationships with community members.
- **Tours & Sales Support**: Provide gym tours to potential members and explain our offerings, highlighting what makes As We Move unique.
- **Housekeeping**: Assist with maintaining the cleanliness, tidiness, and security of the facility, ensuring everything is in tip-top shape for our members.
- **Rezerv Platform**: Familiarize yourself with our booking and management system, learning the ins and outs of scheduling and tracking.
- **Social Media Presence**: Assist with content creation and community engagement on social media platforms to promote classes, events, and milestones.

**Sales Performance**:

- **Track Leads & Renewals**: Monitor trial leads, follow-up potential members, and track renewals to ensure consistent growth.
- **Sales Reporting**: Generate daily sales reports and assist the Sales Lead in monitoring performance.
- **Member Feedback**: Communicate updates from community members and gather feedback to continuously improve our offerings.
- **Sales Support**: Help prime and close potential leads, working toward personal and team sales goals.

**Administrative & Ad Hoc Responsibilities**:

- **Basic Admin Duties**: Perform routine administrative tasks such as updating member information, monitoring schedules, and other front-desk duties.
- **Event Support**: Assist with organizing and running events or special classes.
- **Maintenance & Projects**: Help ensure the facility is well-maintained and contribute to individual projects or new initiatives as needed.

**What We’re Looking For**:

- **Passion for Fitness**: While you don’t need to be a fitness pro, an interest in health and wellness is key to thriving in this role.
- **Strong Communication Skills**: You’ll be the face of As We Move, so it’s essential to communicate well with members, visitors, and the team.
- **Emotional Intelligence**: Client-facing work requires empathy, patience, and the ability to handle feedback or complaints professionally.
- **Problem Solver**: Ability to identify challenges and suggest improvements to enhance member experiences and operational efficiency.
- **Team Player**: You’ll be part of a small, close-knit team, so working well with others and being a positive presence is essential.
- **Punctuality & Consistency**: You’ll need to be dependable and consistent with attendance to ensure coverage during shifts.
- **Self-Motivation & Willingness to Learn**: This role involves a lot of hands-on experience, so being proactive and open to feedback is key.
- **Organized & Detail-Oriented**: Meticulous attention to detail, particularly when it comes to maintaining the cleanliness and orderliness of the gym.

**Requirements**:

- **Flexibility**: Willingness to work flexible hours, including evenings, weekends, and public holidays.
- **1 Year of Relevant Experience **(preferred): Any experience in operations, sales, or customer service is a plus.
- **Passion for Fitness **(optional): A genuine interest in health, fitness, or wellness is highly appreciated.
- **Strong Verbal Communication Skills**: Must be comfortable interacting with members and resolving any concerns.
- **Adaptability**: Must be comfortable with both front-of-house and back-of-house responsibilities, from member relations to housekeeping duties.

**What We Offer**:

- **Hands-On Experience**: Gain in-depth exposure to gym operations, sales, and management in a growing fitness hub.
- **Free Gym Access & Classes**: Enjoy complimentary access to our facilities and fitness classes, including yoga, martial arts, and more.
- **Supportive Work Environment**: Join a friendly, community-focused team that values collaboration and growth.
- **Performance-Based Bonuses**: Opportunities to earn bonuses based on sales performance and achieving specific milestones.
- **Flexible Working Hours**: We offer flexibility to balance work and personal time.

If you'd like to teach a fitness class, or currently a personal trainer.