Studio Manager

Overview Lead. Grow. Own. Build a high-performance fitness business from the ground up. About Us BFT (Body Fit Training) is Australia’s fastest-growing and most advanced group training methodology. With over 300 studios globally and a science-backed training system that delivers real results, BFT Kampong UBI is proud to be the official HYROX Training Center in Singapore—and we’re just getting started. Your Role: Studio Manager (Full-Time)You will be the driving force behind everything: studio performance, team development, member satisfaction, lead conversion, and community culture. You won’t just manage the studio—you’ll run it like it’s your own. Key Responsibilities Own Studio Operations — Run day-to-day operations for BFT Kampong UBI with precision and pride; manage class schedules, equipment maintenance, cleanliness, and studio presentation; ensure SOPs are followed and continuously improved to scale quality and efficiency; be available during all operating hours for decision-making and member touchpoints; handle all leads across platforms (walk-ins, digital, ClassPass, Telegram, referrals); execute conversion-focused follow-up systems via CRM tools (Go High Level, Mindbody, Hapana); lead membership sales conversations from studio tours to closure; design and execute monthly promotions, outreach campaigns, and community events Lead the Team — Manage full-time, part-time, and freelance coaches and front desk team; lead weekly huddles, performance reviews, and coach development; ensure team professionalism, punctuality, and alignment with brand culture; recruit, onboard, and schedule new talent as the studio grows Deliver World-Class Member Experience — Personally welcome trial members and ensure a high-conversion experience; handle escalations and customer service issues with speed and empathy; design and run monthly check-ins, milestone recognitions, and NPS feedback loops; foster a high-retention culture through community building and personal connection; collaborate with coaches to ensure consistent delivery of the BFT training methodology; step in to coach sessions when needed and lead by example on the floor; monitor class attendance trends and member feedback to optimize scheduling Execute Marketing & Content — Coordinate with marketing partners on performance campaigns and content strategy; oversee in-studio content capture (Reels, testimonials, transformation stories); promote studio events, challenges, and partnerships across relevant channels Set Strategic Goals — Work directly with the founder on quarterly goal setting across revenue, retention, and team performance; lead business reviews and strategy alignment sessions monthly; build and implement new SOPs as needed to scale studio performance Who You Are We’re looking for ambitious, entrepreneurial professionals with a passion for fitness and a track record of building or managing high-touch operations. You’re equal parts doer, leader, and strategist. Requirements 3+ years in team leadership or studio management (fitness industry required)Strong sales, operations, and people management background Proven track record in hitting KPIs and driving business growth Excellent communication, coaching, and conflict-resolution skills Familiarity with fitness CRMs and booking tools (Mindbody, Go High Level, Hapana, Stripe)Able to coach group classes when needed (Bonus: BFT or HYROX training experience)What You Get Competitive Salary + uncapped performance bonuses Free BFT membership + discounted rate for spouse/family Career progression path to multi-studio management or regional leadership Regular access to professional development, education, and certifications High-growth environment with autonomy to lead and innovate An energised, purpose-driven team culture where your impact is visible every day Your Growth = Our Growth This is not a stepping-stone job—it’s a platform for long-term leadership in one of the most exciting fitness brands globally. If you have the vision, drive, and discipline to build a studio that runs at peak performance, we want to hear from you. Job Type: Full-Time Schedule: Monday–Friday (Some weekend availability for events or campaigns)Supplemental Pay: Monthly performance bonus, yearly bonus Apply now and let’s build Singapore’s fittest, most connected training community—together. #J-18808-Ljbffr