Assistant Studio Manager

16 hours ago

Singapore SUMI SGP PTE. LTD. Full time $40,000 - $120,000 per year

Overview

We are looking for a highly organized and detail-oriented Assistant Studio Manager to support the daily operations of our fitness studio. This role focuses on ensuring smooth studio administration, operational excellence, and the achievement of sales and membership conversion goals. The Assistant Studio Manager will work closely with the Studio Manager to uphold service standards, support the team, and deliver an exceptional member experience.

Rotating 5-day work week

Weekdays: 7.15am to 3.15pm or 1pm to 9pm

Weekends/PH: 7.30am to 3.30pm or 8am to 4pm

Key Responsibilities

Operations & Administration

  • Oversee day-to-day studio operations, ensuring efficiency, safety, and compliance with company policies.
  • Manage studio schedules, bookings, and class rosters.
  • Maintain inventory of retail and studio supplies, including ordering and stock checks.
  • Ensure studio cleanliness and readiness across all facilities.
  • Handle daily reporting, membership records, and cash/transaction reconciliations.

Sales & Membership Conversion

  • Drive membership sales through studio tours, consultations, and follow-ups.
  • Track and report on sales performance and conversion metrics.
  • Support promotions and campaigns to achieve monthly sales targets.
  • Build strong relationships with prospective and current members to encourage renewals and referrals.

Team & Staff Support

  • Assist in onboarding, training, and scheduling front desk staff.
  • Monitor team performance to ensure adherence to operational and customer service standards.
  • Provide ongoing guidance and feedback to support staff efficiency.

Customer Experience

  • Deliver outstanding service to members and guests, ensuring queries and concerns are resolved promptly.
  • Handle member feedback and escalations professionally.
  • Support in organizing events, workshops, and engagement initiatives to enhance member satisfaction.
Requirements
  • Previous experience in operations, administration, or management within fitness, wellness, or hospitality is an advantage.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Sales-oriented mindset with proven ability to meet membership conversion goals.
  • Tech-savvy, with comfort in booking/CRM systems and reporting tools.
  • Ability to work flexible hours including evenings and weekends.
  • Passion for fitness and wellness, with a service-driven attitude.
What We Offer
  • Competitive base salary plus sales incentives.
  • Complimentary studio membership and staff discounts.
  • Career development and growth opportunities.
  • A supportive, positive, and wellness-driven work culture.

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