Studio Manager

Overview
Lead. Grow. Own. Build a high-performance fitness business from the ground up. BFT (Body Fit Training) is Australia’s fastest-growing and most advanced group training methodology. With over 300 studios globally and a science-backed training system, BFT Kampong UBI is the official HYROX Training Center in Singapore.
We’re looking for a Studio Manager who thinks like an owner, leads like a coach, and operates like a high-performance athlete. If you’re hungry to build, scale, and lead a fitness business with full operational control and real growth upside—this is the opportunity for you.
Your Role: Studio Manager (Full-Time)
You will be the driving force behind everything: studio performance, team development, member satisfaction, lead conversion, and community culture. You won’t just manage the studio—you’ll run it like it’s your own.
Responsibilities
1. Own Studio Operations
Run day-to-day operations for BFT Kampong UBI with precision and pride
Manage class schedules, equipment maintenance, cleanliness, and studio presentation
Ensure SOPs are followed and continuously improved to scale quality and efficiency
Be available during all operating hours for decision-making and member touchpoints
Handle all leads across platforms (walk-ins, digital, ClassPass, Telegram, referrals)
Execute conversion-focused follow-up systems via CRM tools (Go High Level, Mindbody, Hapana)
Lead membership sales conversations, from studio tours to closure
Design and execute monthly promotions, outreach campaigns, and community events
3. Lead the Team
Manage full-time, part-time, and freelance coaches and front desk team
Lead weekly huddles, performance reviews, and coach development
Ensure team professionalism, punctuality, and alignment with brand culture
Recruit, onboard, and schedule new talent as the studio grows
4. Deliver World-Class Member Experience
Personally welcome trial members and ensure a high-conversion experience
Handle escalations and customer service issues with speed and empathy
Design and run monthly check-ins, milestone recognitions, and NPS feedback loops
Foster a high-retention culture through community building and personal connection
Collaborate with coaches to ensure consistent delivery of the BFT training methodology
Step in to coach sessions when needed—lead by example on the floor
Monitor class attendance trends and member feedback to optimize scheduling
6. Execute Marketing & Content
Coordinate with marketing partners on performance campaigns and content strategy
Oversee in-studio content capture (Reels, testimonials, transformation stories)
Promote studio events, challenges, and partnerships across relevant channels
7. Set Strategic Goals
Work directly with the founder on quarterly goal setting across revenue, retention, and team performance
Lead business reviews and strategy alignment sessions monthly
Build and implement new SOPs as needed to scale studio performance
Who You Are
We’re looking for ambitious, entrepreneurial professionals with a passion for fitness and a track record of building or managing high-touch operations. You’re equal parts doer, leader, and strategist.
Requirements
3+ years in team leadership or studio management (fitness industry required)
Strong sales, operations, and people management background
Proven track record in hitting KPIs and driving business growth
Excellent communication, coaching, and conflict-resolution skills
Familiarity with fitness CRMs and booking tools (Mindbody, Go High Level, Hapana, Stripe)
Able to coach group classes when needed (Bonus: BFT or HYROX training experience)
What You Get
Competitive Salary + uncapped performance bonuses
Free BFT membership + discounted rate for spouse/family
Career progression path to multi-studio management or regional leadership
Regular access to professional development, education, and certifications
High-growth environment with autonomy to lead and innovate
An energised, purpose-driven team culture where your impact is visible every day
Your Growth = Our Growth
This is not a stepping-stone job—it’s a platform for long-term leadership in one of the most exciting fitness brands globally. If you have the vision, drive, and discipline to build a studio that runs at peak performance, we want to hear from you.
Job Type:
Full-Time
Schedule:
Monday–Saturday (Some weekend availability for events or campaigns)
Supplemental Pay:
Monthly performance bonus, yearly bonus
Apply now and let’s build Singapore’s fittest, most connected training community—together.
#J-18808-Ljbffr