
Service Desk
2 days ago
This is a 12 months contract assigned to our client
Work Location: Serangoon North
Salary Range : $2,300-$2,600
Shifting Schedule
1. 24 hrs rotating shift (with shift allowance for evening shift and graveyard shift)
2. Monday-Sunday (including public holiday)
**Job Description**:
1. Service Desk expereince
2. Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to
meet customer business needs and expectations.
3. Receives and responds to customer problems, issues, and requests.
4. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
5. Help other support team members to resolve urgent/outstanding issues.
6. Act as a contact point between Helpdesk Operations and Other teams.
7. Assist supervisor to provide report to the management.
8. Job is performed with mínimal supervision.
9. 1 - 2 years of IT Helpdesk experience in call centre environment
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