Customer Engagement Advisor

Customer Engagement Advisor

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

HPE Customer Innovation Centers are strategic sales assets that provide clients, partners and account teams the opportunity to explore a customer’s strategic business initiatives and learn how Hewlett Packard Enterprise is uniquely positioned to deliver business outcomes aligned to their industry and enterprise.

As a Customer Engagement Advisor, you are responsible for the success of in-person and virtual customer and partner engagements. Your responsibilities include timeline management, understanding stakeholder and customer expectations, communications between sales and executive teams, and the day-of engagement execution.

In a typical day as a Customer Engagement Advisor, you will
- Understand the customer’s business objectives and develop a unique engagement that will address business challenges with the goal to enable growth and further adoption of products and services offered by Hewlett Packard Enterprise.
- Work with internal sales stakeholders to provide strategic guidance designed to meet customer’s expectations
- Work closely with fellow engagement advisors to exchange industry knowledge and strategies.
- Lead the planning process with Account Teams to determine engagement objectives and sales opportunities
- Develop engagement agendas. This requires creativity, high-level knowledge of products and solutions that HPE offers, and a good grasp of the selling process
- Source speakers. Leveraging a strong understanding of who presents on what, to whom, and how well, identify and source the best speakers for your audience, account, opportunity, and sales/customer objectives
- Lead discussion leader pre-engagement calls
- Recommend additional engagement offerings as appropriate (tours, demos, customer references, etc)
- Facilitate and moderate customer and partner engagements
- Summarize the “Voice of the Customer” session
- Summarize and close-out engagements with Account Team
- Provide feedback with post
- briefing analysis of insights and opportunities for improvement.

**Requirements**:

- BA or BS in marketing, IT or related field
- +/-5 years marketing experience
- Sales, channel or project management preferred

**Skills**:

- Knowledge of marketing principles, practices and tactics
- Knowledge of industry and customer segments
- Familiar with products/services/solution offering categories in technology company
- Strong written/oral communications skills
- Strong interpersonal skills
- Strong negotiating skills
- Strong team player
- Able to communicate effectively across multiple levels of the organization and across different BUs
- Able to drive consensus

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Malaysia

**Job**:
Marketing
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.