 
						Transport Associate
2 days ago
**Roles & Responsibilities**
Koh Bus Transport Service is expanding into the **tourism transport sector**. We are seeking an experienced professional with **proven expertise in tourism and charter bus services, plus strong industry contacts with tour operators, travel agencies, and attractions**to help us design, launch, and grow our tourism bus service.
**Key Responsibilities**:
- Leverage industry connections to secure partnerships with tour agencies, hotels, attractions, and event organisers.
- Design and develop tourism-focused routes and charter services, ensuring they meet market demand and enhance the travel experience.
- Coordinate with clients on itineraries, pick-up/drop-off points, and scheduling.
- Assign suitable drivers and ensure they are trained in customer service and tourism safety standards.
- Uphold service quality through ongoing training, performance checks, and feedback management.
- Manage and resolve client queries, feedback, and complaints professionally.
- Monitor tourism trends, peak seasons, and competitor offerings to enhance service packages.
- Assist in creating promotional materials, proposals, and presentations for prospective partners and clients.
- Carry out other duties to support the development and success of the tourism bus service.
**Requirements & Attributes**:
- **Proven experience in tourism transport operations**(charter bus, sightseeing tours, or travel agency transport).
- **Strong network of tourism industry contacts**, especially in Singapore and the region.
- Excellent communication and presentation skills; able to work effectively with international clients and local partners.
- Meticulous in planning routes, schedules, and client arrangements.
- Team player with leadership abilities.
- Proficient in IT tools for bookings, route planning, and customer communication.
- Knowledge of key tourist attractions, hotels, and travel hubs in Singapore and neighbouring regions.
- Creative in designing memorable travel experiences through transport solutions.
- Adaptable, proactive, and able to work under pressure during peak tourism seasons.
- Positive, client-focused, and passionate about delivering high-quality service.
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