Customer Service Associate

12 hours ago

Singapore YEAP TRANSPORT PTE. LTD. Full time

With over 40 years of track record, Yeap Transport Pte Ltd (YTPL) is a key market leader in bus fleet management serving the international school community. We are constantly innovating and improving our services to be among the industry benchmarks, pivoting and investing in technology solutioning to better serve the needs of our stakeholders. As we grow our business, we are seeking a Customer Service Associate (CSA) to join our team as we work to grow out clientele base with industry-leading service standards.
- To deliver exceptionally high standard of customer service to prospects and existing clients
- Engage customers actively by identifying their needs and making relevant recommendations
- Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes
- Tabulation and analysis of data to determine the performance of customer relations
- Maintain and update parents/students/company’s particular in database and system
- Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company’s policy
- Work with school administrators to manage all pastoral management issues
- Coordinate and follow up on daily operational contingencies effectively

**Job Requirement**
- At least Two (2) years of working experience in a related field is required for this position
- O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
- Possess good customer service skills, has a sense of urgency and a positive attitude in work
- Must be able to work independently and under pressure in a fast paced work environment
- Knowledge in using MS office programs such as outlook, MS Excel and MS Words
- Excellent oral communication in English language, strong interpersonal and active listening skills

This position is based in on site at Client's premise, and preferably staying near to 40, Woodlands St. 41. Working hours may vary from 7.30am to 12.30pm or 12.00pm to 5pm.

  • Sales & Service Associate

    6 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    1 week ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Service Officer

    4 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Sales & Service Associate-reservation Sales

    7 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. [Location: 238B Thomson Road #14-01 Novena...

  • Customer Service Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a...

  • Customer Service Associates

    2 days ago

    Singapore CPMPACIFIC (PRIVATE) LIMITED Full time

    **Customer Service Associates As Customer Service Associates, you must possess a professional customer orientated attitude, provide prompt reply and feedback to customer query. Furthermore, you are a pragmatic customer service consultant offering customers sound advice on CPM-products, especially on consumables and spares parts. Through your passion,...

  • Customer Service Associate

    7 days ago

    Singapore Janio Asia Full time

    **ABOUT JANIO** Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core, we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe. Through Janio, we strive to create a truly...

  • Customer Service Associate

    7 days ago

    Singapore Talent Trader Group Pte Ltd Full time

    **About the job Customer Service Associate**: **Responsibilities**: - Answering calls from clients Handle any general enquiries as per customers request - Any other adhoc duties. **Requirements**: - Minimum 'O' level - Experience in customer service - Good communication skills EA License No.: 13C6305 Registration No.: R1985956