24x7 Helpdesk Agent

**IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...

Role: Helpdesk Agent Job Requisition Number: IS Job Level: 3 - 5 years of relevant experience (L2) Location: Singapore Key Responsibilities § To manage the technology ticketing impacting group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America. § The Helpdesk contract...

**Junior IT Helpdesk Agent**: **Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient...

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via ITSM - Transfer Phone calls to RC Unix engineer and service center Team Lead - Perform first level analyst for desktop and printers - Verify...

Description: - 24x7 helpdesk agent Working hours: - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). - Work 3 shift a week and rest 4 days. - Shift allowance of $150 monthly **Requirements**: 1 - Customer Experience Management (P4 - Expert) 2 - Customer Service Management (P4 - Expert)

**Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient Customer Service - Location:...

1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled efficiently,...

Job Description Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client's 3rd Parties Vendors Provide 1st level troubleshooting to customers. Respond to customer calls in a professional and courteous manner Responsible for logging calls and ensure all calls contain clear problem description, resolution and all...

**Job**: - Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar) - Provide automated phone system with call recording, request for call back, voice mail, automated answering - Log and track with resolver groups on their respective tickets - Manage End-to-End ticket life cycle, monitor relevant metrics and...

Identify the impact, urgency, and priority of incidents Provide initial troubleshooting and support for incidents. - Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress. - Seek confirmation for closure from the user when resolution is provided. - Serve as the first point of...