Client Service Associate

1 day ago

Singapore TDCX Full time

COMPANY DESCRIPTION

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX

DESIGNATION : [TDCX] Client Service Associate

RESPONSIBILITIES

You’ll help us deliver excellent service to our partner brands by performing these tasks:

- To support advertising customers and deliver consultative support
- Perform data analysis to improve advertising customer experience and ensure higher return in investment
- Gather client and partner feedback to enhance ad products and the customer experience
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

QUALIFICATIONS
- Minimum Diploma, Bachelor’s Degree, Professional Degree in Media related or Marketing will be an added advantage
- Preferable with 2 years of working experience in the related field is required for this position
- Highly self-motivated, energetic and sales driven with a positive attitude
- Strong communication skills
- Excellent verbal and written communication skills in English and the language of supporting market
- Strong time management skills and motivation to exceed expectations.
- Comfortable working with computers and multiple systems.

OTHER INFORMATION
- Working Hours: Five days work week inclusive of weekends and PH; Rotation shift between 7 am to 930 pm SGT
- Location: Chai Chee (East of Singapore)
- Annual Leave: Up to 14 days for 12 months of service
- Remuneration: Monthly basic salary with incentive of up to $500 per month
- Employment type: Full Time permanent role

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